Fulton is a private multi-national group of companies headquartered in beautiful Pulaski, NY, USA. Our founder, Lewis Palm, was a pioneer in the engineering of steam boilers and associated equipment for the laundry and dry-cleaning markets, he invented the first Vertical Tubeless Boiler in 1949. With our expansion of products and knowledge throughout the years, we are well known in many applications of your daily life including but not limited to, food processing, pharmaceutical, education, gas processing, laundry, dry cleaning, healthcare, and government / military.
Fulton researches, engineers, manufactures, sells, and services complex thermal fluid, steam, and hydronic equipment along with engineered systems for a wide range of commercial and industrial applications. We strive for energy efficiencies, global impact, and environmental responsibility. Fulton has served as an industry leader of emerging heat transfer technologies for more than 70 years!
Our culture thrives on the HEART values of the company and puts pride in our people. We encourage continued training and learning to grow you and your career with Fulton.
Benefits: At Fulton we value our employees and therefore offer competitive compensation, onsite fitness club, retirement plan, health insurance, dental insurance, vision insurance, voluntary disability insurance, voluntary life insurance, employee assistance program, vacation time, paid holidays, profit share bonus.
Requirements
OVERALL RESPONSIBILITY:
The Operations Coordinator supports the Technical Support & Service Team with administrative, logistical, and customer-facing tasks that ensure smooth daily operations. This role’s primary function is coordinating communication, organizing workflow, maintaining documentation, and assisting with scheduling, parts coordination, reporting, and customer interactions. The coordinator ensures that all tasks are completed with accuracy, urgency, and professionalism in alignment with company HEART values and service standards.
ACCOUNTABILITIES
1) Technical Support - Engage incoming customer inquiries (phone, email, portal), routing them appropriately and ensuring timely follow-up.
2) Training Support- Provide day-to-day operational and administrative support for both in-house and external training events.
3) Provide data based feedback for the team to identify training needs or system improvements.
4) Provide exemplary customer care and interactions.
5) Service Support – Provide quoting, scheduling, work order creation, data entry, scheduling, documentation updates, and workflow organization.
6) All other administrative or general office support related duties as assigned.
QUALIFICATIONS (Education, Certifications and Required Experience)
1) College credit preferred, experience weighted.
2) Experience with Microsoft Office Applications
3) 3 years + experience in an operations role.
4) Prior Customer Service experience preferred
DEMONSTRATED CRITICAL COMPETENCIES:
1) Communication – Ability to ensure information is passed on to others who should be kept informed. Ability to express oneself clearly in conversation and interaction with others. Ability to express oneself clearly in business writing.
2) Customer Orientation – The ability to demonstrate concern for satisfying ones’ internal and/or external customers.
3) Initiative – Identifying what needs to be done and doing it before being asked or before the situation requires it.
4) Thoroughness – Ensuring work and information is complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled.
5) Multitasking – Ability to handle a variety of multiple tasks daily.
PHYSICAL REQUIREMENTS
1) Repetitive Motion – Substantial movement/motion of the wrists, hands and/or fingers
2) Sitting – The body is supported by buttocks and back and employee needs to remain seated for extended periods of time.
3) Walking – Moving about on foot to travel and accomplish tasks, including long distances or site to site.
4) Vision – Visual acuity is required to view a computer terminal and to analyze data.
The Fulton Group is a privately held company based in Grand Rapids, Mi. The owners are life long residents of Grand Rapids and West Michigan. At Fulton Group we are dedicated to renovating homes in and around downtown Grand Rapids, creating affordable luxury residence that people are proud to call home. A regular question asked among the three owners about any property we own is ... "Would we live here?" The answer has to be yes or we wont rent it!
