Job Description

Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, reliable, and cost-effective energy and water solutions through our portfolio of utility investments to over one million customer connections, largely in the United States and Canada.

At Algonquin, our vision is to be the most trusted utility service provider in North America – a premium regulated utility, known for our customer focus, commitment to sustainability, and strong community partnerships. Our employees are at the heart of that vision. We believe that when people are empowered to learn, grow, and contribute their ideas, we can achieve remarkable results together.

We are building a culture that values integrity, inclusivity, and innovation. By joining Algonquin, you’ll be part of a team that is shaping the future of energy and water, while creating long-term value for our customers, communities, employees, and shareholders.

Purpose

Position is responsible for administering field operations activities related to scheduling MDT workload as appropriate, resolving measurement errors, receiving and scheduling construction and basic administration functions and coordinating maintenance orders. Other duties as assigned.

Salary Range DOE: $24.27- $36.4/hr

Accountabilities

• Monitors, controls and reschedules MDT workload as appropriate; read all system generated reports and makes preparations for next day operations.
• Generates reports on completed, closed, cancelled and aging service orders.
• Efficiently dispatches services orders and work orders to operations staff based on schedules provided by Supervisors.
• Provides general administrative support within Operations.
• Monitors, schedules, and processes ITRON meter reading routes as needed, serve as a backup to Meter Data Coordinator.
• Assign priorites to calls and schedules orders for appropriate personnel.
• Works closely with Operation Supervisors to add controls within the locate process. May prepare, distribute and maintain daily line locates.
• Generates and maintains various logs and reports on a daily, weekly and monthly basis.
• Investigates measurement erros and coordinates adjustments.
• Assists personnel by communicating pertinent data and other information related to various situations.
• Other duties as assigned.

Education and Experience

• High school diploma or equivalent; associates degree preferred.
• Minimum of two experience in customer service or closely related field will be considered; utility experience a plus.
• Requires the ability to communicate with internal and external customers in order to obtain and/or provide basic facts using by phone, email, and letter.
• Requires the ability to perform basic mathmatical skills (add, subtract, multiply, and divide).
• Requires proficient computer skills for data entry, reporting, reference and/or retrieval of tasks.

Requires proficiency in Microsoft office (Excel, Outlook, and Word).

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business and as an employee team.

As the successful candidate

Our Mission

We provide safe, secure, reliable, cost-effective and sustainable energy and water solutions. Our mission is how we create value as an organization—it is what drives us every day to fulfill our purpose.

Our Vision

We better the lives of our customers and communities. Our vision is what we see as possible. It's where we aspire to be, what we want to achieve and how we'll make animpact. It guides and keeps us on the right path as we work towards fulfilling our purposes.

Our Guiding Principles

• Customer Centric
• Integrity
• Entrepreneurial
• Teamwork
• Owner mindset
• Outcome focused
• Continuous learning

What we offer

Collaborative environment with a genuine flexible working policy

401k Plan with matching

Share purchase/match plan

Leadership Development Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Free parking

Variety of Health & Wellness programs

Discount and Perks program

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents.

Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.