JOB TITLE: OPERATIONS CONTROLLER-TRANSPORT

About This Job:

Q-Sourcing
Limited trading as Q-Sourcing Servtec is a man power management solutions firm
operating in the East African Region in the countries of Uganda, Kenya,
Tanzania, Rwanda, and South Sudan.

On behalf of
our client, we are looking for a competent
,
skilled, and experienced
Operations Controller
to work in
Nairobi, Kenya

Job Summary:

Contribute
to an effective service delivery through the handling, monitoring and control
of shipments from start to finish within required specifications and in
accordance with agreed policies / procedures and local legislation
.

DUTIES
& RESPONSIBILITIES:

Operations

·
Carry out the opening of shipment files including
allocating a shipment file number, establish and obtain

·
landside and transport rates, 3rd party Service
provider costs and quality assure that the rates on the

·
shipping line invoice are in accordance with buying
rates.

·
Receive shipment pre-alert documents and Quality
Control (QC) for completeness, correctness, validity and

·
any other relevant parameter

·
Ensure all documentation including confirmation of the
shipment details are obtained and is provided to the

·
clearing department and that the consignee has been
appropriately notified and status report updated.

·
Gather cargo and origination information, buying and
selling rates from the relevant office and finalise,

·
agree, and arrange the shipping method with the client
and international offices.

·
Facilitate a responsive turnaround time and internal
handover of documents by monitoring cargo arrival

·
against the bookings with the shipping lines or
Airlines and ensuring order / indent facilitation.

·
Monitor and track success of services and nature of
failures to ensure continuous development within Operations.

·
Custodian of ensuring all shipments are cleared,
released and delivered withing stipulated time frames.

·
Remain abreast of a variety of geographic landscape to
offer informed guidance to clients and stakeholders (internal and external
documentation as per customer requirements.

·
Coordinate preparation, issuance, transmission &
filing of relevant transport documents such as Road

·
Consignment Notes, weighbridge receipt and PODs’.

·
Reconciliation of delivered shipment i.e.. loaded vs
delivered quantities against the shipping documents to identify variances,
thereafter, addressing such variances according to set procedures &
contract provisions

Operational
Finance

·
Ensure all accruals for the individual shipments are
captured and accurate in the month of the revenue

·
recognition of the file. Any demurrage
/detention/storage should be accrued for prior to actual invoices

·
being received.

·
Assist in the timeous and efficient closeout related
to shipments by tracking and tracing client shipments

·
from indent, to P.O.D. and invoice payment.

·
Obtain completed clearing instruction from the client
and timeously advise the clearing agent/client to

·
forward original bill of landing to handover file to
entries for further processing. Controller must verify

·
information on BL/ HBL / AWB against the information
on Invoice and Packing list and any other supporting

·
documents such as permits / certificates prior to
submission to Customs clearing team.

·
Work towards ensuring invoice to client is similarly
aligned to the estimate that was issued before business

·
was acquired.

·
Ensure all anticipated or forecasted accruals are
captured for invoicing purposes noting of the nature of

·
shipment and geographic landscape.

·
Drive the timeous issuing of invoices to client with
the relevant stakeholders (Finance team, GSC etc)

Client
Engagement

·
Proactively Interact with clients to keep them
informed by notifying them of the arrival, clearance, dispatch &
loading/offloading of shipments and provide general assistance to Controllers
in respect of updating the relevant systems with respective milestones.

·
Coordinate shipments end to end and acting as a
contact person for the client by updating them throughout

·
the product shipment lifecycle.

·
Drive client retention by ensuring operational
efficiency and excellent communication to client and internal and external
stakeholder within Operations.

·
Minimize client escalation by addressing all issues
client raises and seek support when required from the relevant stakeholder to
ensure client satisfaction.

·
Offer the client the best solution by working with the
product, pricing and procurement team in solution development.

·
Establish and develop strongly valued relationships
with all carriers, agents and internal and external

·
customers with the purpose of increasing confidence in
and the reputation of the business driving brand awareness and loyalty.

·
Ensure all client queries / complaints are resolved
timeously and, in a manner, which satisfies the query / complaint.

·
Custodian for ensuring the client KPIs are met and
achieved.

Compliance

·
Ensure that all activities in the area of
responsibility are compliant with company specific regulations and aligned with
Global SOPS and Business Rules

·
First point of contact for the client on customs
queries and work with the subject matter experts in addressing the client
queries.

·
Work with the customs team and revenue authority
office during document compilation to ensure all required documents submitted
and compliances are met before shipment arrives.

·
Critically engage with the Revenue authority around
tariffs and pricing to ensure alignment with in-county legislation and
adherence to compliance practices.

·
Daily / Monthly / Weekly reporting which include but
are not limited to Exception reporting / Unbilled reports/ Volume reports /
Status reports/ WIPS and ACCRUALS).

KNOWLEDGE, SKILLS, AND EXPERIENCE:

• 
  Minimum Diploma in Supply Chain, Logistics,
  Transport Management, Port Operations or equivalent with a minimum experience
  of 3years.
• 
  Customs Clearance accreditation – is an added
  advantage.
• 
  Freight Forwarding certificate
• 
  Excellent Communication skills
• 
  Decision–making, problem-solving, creativity
• 
  Analytical skills, attention to detail
• 
  Ability to interact at a high level with
  clients, senior management, and authorities
• 
  Ability to work in a team environment

·
Ability to
work independently with minimal supervision

Interested
and qualified applicants should submit their applications through the link
below.

Note:

Only shortlisted applicants will be
contacted.

Q-SOURCING SERVTEC IS AN EQUAL
OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.

Requirements

• 
  Minimum Diploma in Supply Chain, Logistics,
  Transport Management, Port Operations or equivalent with a minimum experience
  of 3years.
• 
  Customs Clearance accreditation – is an added
  advantage.
• 
  Freight Forwarding certificate
• 
  Excellent Communication skills
• 
  Decision–making, problem-solving, creativity
• 
  Analytical skills, attention to detail
• 
  Ability to interact at a high level with
  clients, senior management, and authorities
• 
  Ability to work in a team environment