Kinetic

Operations Controller

Kinetic  •  Townsville, AU (Onsite)  •  4 days ago
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Job Description

The opportunity:

Be the Heart of Real-Time Operations!

Kinetic is seeking a proactive Operations Controller to support live transport operations. In this role, you’ll coordinate driver and vehicle movements, respond to incidents, and help maintain reliable services.

We welcome candidates from a range of backgrounds whether you have direct experience in transport operations or bring transferable skills from fast-paced environments such as logistics, emergency services, customer service, or operations coordination.

If you can stay calm under pressure, communicate clearly, and make sound decisions in real time, you’ll play a key role in delivering safe and efficient services.

Permanent Part-Time | 7-Day Roster | Garbutt location


About the role:

  • Monitor and manage live transport network KPIs, ensuring on-time and reliable service
  • Provide real-time support to drivers during incidents and emergencies
  • Collaborate to adjust operations in response to disruptions
  • Record and escalate incidents and maintain accurate system documentation
  • Assist Managers to implement business plans and strategic objectives
  • Manage and update operational systems, ensuring accurate and timely data entry
  • Communicate with stakeholders, including emergency services and authorities, when required


About you:

  • Ability to work shift work
  • Previous experience in scheduling, network operations, transport coordination, or a similar operational role
  • Excellent coordination, communication, and decision-making skills
  • Proven ability to manage schedules and adapt quickly to changing operational demands
  • Competence in accurately recording incidents and escalating issues when necessary
  • Confidence in supporting frontline drivers during incidents and emergency situations
  • Demonstrated ability to follow policies and procedures
  • Experience in engaging with external stakeholders to manage service delivery and disruptions
  • Strong attention to detail with well-developed problem-solving abilities
  • A MR driver’s licence or a willingness to obtain
  • QLD Drivers Authority is preferred or a willingness to obtain
  • Current First Aid certificate is preferable or a willingness to obtain
  • Working with Children Check or a willingness to obtain
  • Be able to pass a pre‐employment functional and drug & alcohol clearance


About us:

Kinetic is Australia and New Zealand’s largest and most diverse bus operator, moving more than 100 million passengers per year across some of the most recognisable names in bus transport. We deliver these services through our team of over 7300 people and fleet of over 4900 buses.

As a business who genuinely cares about our customers, our people, and our environment, we are industry leaders in delivering zero-emission technology, investing in our communities, training and developing our people, and providing an inclusive workplace which reflects the communities we serve.


How to Apply

Kinetic is proud to be an Equal Opportunity Employer and reflect the community we serve. We invite all suitably qualified persons of all sexualities, genders and cultures, including Aboriginal and Torres Strait Islander Peoples, to apply.

If you’re ready for a challenging and rewarding career with us then click the 'Apply' button now!

Kinetic

About Kinetic

Established over 45 years ago, Kinetic has grown to become the largest bus operator in Australia and New Zealand, and a global, multi-modal transport network with operations that span across the UK, Europe and Singapore.

We began in 1978 with Melbourne’s Skybus – a cost efficient, reliable airport transfer service. Today, we manage a global network of bus and rail services, with a team of 36,000 dedicated people and 11,000 buses seamlessly moving over 100 million passengers every year.

We’re the trusted operator of urban, regional, school and charter bus services across Australia and New Zealand. We operate 40 per cent of buses in Queensland, a third of Melbourne’s bus network, and almost half of bus services in Tasmania. In NZ, we’re proud to partner with councils in Auckland, Christchurch, Wellington and Tauranga.

Our expertise spans continents, operating in five countries across Europe. In the UK, we run the Go Ahead network – alongside joint venture partner Globalvia – which includes the Govia Thameslink rail link, the largest and most complex rail system in the country.

We believe in improving the communities in which we live and operate, and making a positive impact on people’s lives.

We’re removing the diesel buses that emit millions of tons of greenhouse gases every year. We’re putting women up front. And we believe in LGBTQI+ inclusion and the freedom to be your true self.

Governments, airports, businesses, schools and councils count on us every day. You too, can count on Kinetic.

Industry
Transportation & Logistics
Company Size
1,001-5,000 employees
Headquarters
Melbourne, AU
Year Founded
Unknown
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