Job Description

Operations Controller (AM) – Intermodal | Altona North

Join Team Global Express and help keep Australia moving.

Team Global Express is seeking an experienced and highly organised Operations Controller (AM) to join our Intermodal team based at Altona North. This is a key operational role responsible for coordinating daily pickup and delivery activities, linehaul planning, rail and road movements, and ensuring customer and operational performance targets are achieved.

Working closely with the Branch Manager, drivers, warehouse teams, national linehaul, customers, and external vendors, you will play a critical role in ensuring the safe, efficient, and cost-effective movement of freight across the network.

If you thrive in a fast-paced transport environment, enjoy operational problem solving, and can confidently manage competing priorities while building strong relationships, we would love to hear from you.

What You’ll Be Doing

• Plan and coordinate daily local pickup and delivery activities
• Generate connotes and prepare freight planning for next-day operations
• Coordinate interstate road and rail linehaul movements
• Work closely with warehouse, customer, and national linehaul teams
• Maintain DIFOT and customer service performance targets
• Manage driver workforce planning and resource allocation
• Build and maintain strong customer and stakeholder relationships
• Prepare and distribute operational and customer reports within deadlines
• Investigate incidents and complete TRAC/Safety reporting requirements
• Support operational improvement initiatives across the branch
• Assist with rail coordination, DG, and bulk tank operations as required
• Ensure staff inductions, training, and compliance requirements are maintained
• Support a strong safety-first culture across the operation

About You

• Previous experience in transport, linehaul, intermodal, or logistics operations
• Strong understanding of NHVR, CoR, fatigue, load restraint, and transport compliance
• Ability to work calmly and effectively in high-pressure operational environments
• Strong communication and stakeholder management skills
• Experience coordinating drivers, fleet operations, and customer requirements
• Good problem-solving capability and ability to make operational decisions
• Strong computer skills and ability to work across multiple systems
• Sound understanding of how operational decisions impact cost and service outcomes
• Positive attitude with a strong focus on teamwork and customer service

Additional Requirements

• Starting Time: Between 7 AM - 9 AM
• Flexibility to work overtime and weekends during operational requirements
• Ability to participate in after-hours emergency support when required
• Willingness to undertake additional training and development

If you are looking for a role where you can make an impact, build strong operational relationships, and be part of a team that keeps freight moving safely and efficiently across Australia, apply now.

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.