Are you ready to chart your own career path? With our refreshed strategy, we’re building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes.
Location: Solihull, Edinburgh or Newcastle Locations
Workplace Type: Hybrid
Employment Type: 18 month Fixed-Term Contract
Seniority: Mid-Senior Level
About the RoleAs an Operations Consultant, you'll work directly with our adviser businesses across the UK, helping them improve how they operate, increase efficiency and achieve their business goals.You'll partner with Practice Managers and Advisers to review existing processes,find opportunities for improvement and implement practical solutions. Using your understanding of operational excellence and continuous improvement principles, you'll help businesses strengthen their operations and build sustainable ways of working.This role offers a blend of consultancy, coaching and problem-solving. You'll work with a wide range of businesses, supporting them through change, helping them overcome operational challenges and driving improvements that deliver measurable results.What You'll Be DoingSupporting adviser businesses to improve operational performance, efficiency and productivity.Reviewing processes and ways of working to identify areas for improvement.Analysing operational data and business information to support recommendations.Delivering practical solutions that improve business outcomes.Applying Lean and continuous improvement principles to support operational excellence.Delivering support through meetings, workshops, training sessions and virtual consultations.Working with colleagues across the business to provide joined-up support for Partner Practices.Helping businesses adopt efficient and sustainable ways of working.Ensuring activity aligns with risk, regulatory and compliance requirements.Building strong relationships with Partners and Practice Managers across the Partnership.About YouYou'll enjoy working with people, solving problems and finding better ways of doing things. You have experience supporting operational improvement initiatives and can use data, insight and business knowledge to see opportunities and recommend solutions. You build strong relationships quickly, communicate clearly and are comfortable working with a range of collaborators. You'll be organised, adaptable and able to lead challenging priorities while maintaining a focus on delivering positive outcomes for the businesses you support.Essential CriteriaExperience supporting operational improvement, business improvement or consultancy activities.Knowledge of Lean, Operational Excellence or continuous improvement methodologies.Ability to analyse processes, identify inefficiencies and recommend improvements.Effective communication and influencing skills.Strong analytical and problem-solving abilities.Desirable CriteriaLean Six Sigma qualification or equivalent accreditation.Experience within financial services, wealth management or another regulated environment.Knowledge of operational consultancy, business transformation or change initiatives.Experience using CRM, workflow or business management systems.Understanding of adviser-led or partner-led financial businesses
What's in it for you?
Whatever stage of life you're in, our benefits are designed to provide the support, flexibility, and peace of mind you need to thrive both at work and beyond.
In addition to our discretionary annual bonus scheme, which reflects both individual and company performance, you'll benefit from a market-leading benefits package tailored to support your wellbeing, financial security, and family life.
Our benefits include:
We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at careers@sjp.co.uk
Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.
What's next?
If you're excited about this role and believe you have the skills and experience we're looking for, we'd love to hear from you! Please submit an application by clicking ‘apply’ below and our team will be in touch.
As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.
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St. John is a full-service agency headquartered in Jacksonville since 1984. St. John has been home to a quality of work and a quality of life that has helped attract great people and build one of the region’s largest independent agencies. We inspire growth for brands by purposefully applying insights, technology and creativity to create opportunities to be more relevant, more visible and more competitive.
We lead with character, courage, kindness. Three ideals that have defined our company and our pursuit of growth on behalf of our clients from the beginning. We believe that success and great ideas come from hard work, honesty and the courage to try new things. We also believe that to inspire people to take action – be they customers, employees or our community, requires empathy and responsibility to all. It’s a credo that has served us well for 40 years and counting.
