Job Description

WHO YOU ARE:

Reporting to the Operational Excellence Manager, the Operations Communications Coordinator plays a key role in supporting operational communication and execution across Ardene's retail stores. This role is responsible for creating engaging communications, coordinating operational initiatives, maintaining key resources, and supporting cross-functional projects that help stores operate efficiently and consistently.

Responsibilities include:

• Manage and coordinate all store operations communications, ensuring messaging is clear, engaging, and aligned across the business.
• Prepare, translate, and distribute weekly store communications, newsletters, operational updates, and company announcements.
• Produce Ardene's weekly Store Operations newsletter, incorporating key updates including promotions, operational priorities, OMNI KPIs, loyalty initiatives, price changes, and upcoming events.
• Support operational projects by coordinating timelines, tracking deliverables, and ensuring initiatives are executed successfully.
• Build and manage digital surveys and operational tools using platforms such as GoCanvas and SurveyMonkey to collect feedback, operational information, and compliance data.
• Maintain operational documentation and resources across internal platforms including OneDrive, Teams, and the Document Centre.
• Manage the Store Operations inbox and respond to inquiries from stores, providing timely support and direction.
• Coordinate operational planning for holidays and other key business events.
• Compile and organize store expense reports while supporting financial administration and year-end operational processes.
• Partner with cross-functional teams including Merchandising, Marketing, Human Resources, Finance, and Loss Prevention to support operational initiatives and communication.
• Conduct occasional store visits to gather feedback, evaluate operational execution, and identify opportunities for continuous improvement.
• Assist with additional operational projects and administrative tasks as required.

WHAT YOU’LL NEED:

• 1–2 years of experience in retail operations, communications, project coordination, or a similar role.
• Post-secondary education in Business, Communications, Retail Management, or a related field.
• Fully bilingual in English and French (written and spoken).
• Excellent written communication skills with the ability to create engaging, professional communications for diverse audiences.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint) and strong computer skills.
• Experience with GoCanvas, SurveyMonkey, or similar survey and workflow platforms is considered an asset.
• Exceptional customer service, interpersonal, and verbal communication skills.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Strong attention to detail and a proactive approach to problem-solving.
• Ability to work in-office five days per week.

GROW WITH US!

We’re pretty proud to say that everything we do starts with our people – whether it’s in-store or at the head office. From sales associates and store leadership; dedicated in-house apparel and design teams; marketing, brand, and digital experts; stylists, photographers, and graphic designers; all the way to store concept and operations. We do it all. Ardene is truly a creative hub that is second to none.

Be part of a fun, dynamic and energetic team! Join our team and begin your career at one of North America’s top retail chains!