Global Operations Change & Communications Manager
The Global Operations Change & Communications Manager will lead organizational change management, operational communications, employee engagement, and internal communications initiatives across the Global Solutions Operations organization.
This role will play a critical part in supporting ERP deployments, PMO governance, operational initiatives, and business readiness activities by ensuring employees are informed, engaged, prepared, and aligned throughout all phases of operational change.
In addition to communications and change management responsibilities, this role will own the modernization and ongoing management of the Operations intranet presence, including operational landing pages, governance repositories, deployment communication hubs, and employee-facing operational content.
The ideal candidate is energetic, positive, highly collaborative, digitally savvy, organized, and passionate about creating strong employee engagement and communication experiences across a global organization.
Reporting Structure
This position will report into the PMO organization with close alignment and partnership across Global Operations leadership.
The role will serve as a central coordination point between PMO, business leaders, regional teams, workstream managers, IT, and operational stakeholders to ensure consistent communication, alignment, and employee engagement across operational initiatives.
Key Responsibilities
Change Management & Business Readiness
Lead change management activities supporting ERP deployments and operational initiatives
Develop and execute structured change and communication plans across deployment waves and operational programs
Conduct stakeholder impact assessments and organizational readiness activities
Support employee adoption, engagement, and transition planning
Partner with project managers, workstream leads, and business stakeholders to identify communication needs, change impacts, and adoption risks
Coordinate business readiness and end-user engagement activities
Support training coordination and communication planning
Communications & Employee Engagement
Develop and manage operational communication strategies across Global Solutions Operations
Create executive-ready communications, announcements, newsletters, presentations, and operational updates
Build engaging employee communications supporting operational initiatives, ERP deployments, and business activities
Support leadership messaging and organizational alignment initiatives
Drive positive employee engagement and maintain clear communication during periods of operational change
Coordinate and support town halls, workshops, webinars, and employee engagement sessions
Promote strong collaboration and communication across global teams and regions
ERP & PMO Support
Support ERP deployment readiness and communication activities by wave and region
Manage deployment communication plans, go-live engagement activities, and readiness communications
Maintain deployment landing pages, FAQs, readiness materials, and communication repositories
Support PMO governance communications and operational reporting activities
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
Let’s create a safer and more open world – together!
ASSA ABLOY is the global leader in access solutions with sales of SEK 150 billion and 63,000 employees. The Group has operations in over 70 countries and sales worldwide. ASSA ABLOY’s innovations enable safe, secure and convenient access to physical and digital places. Every day, we help billions of people experience a more open world.
We have a feeling of discovery and urge to innovate by working together and telling it like it is, enabling us to be always growing, never boring and leading right. Do you want to be encouraged to act, have responsibilities to grow with and opportunities to explore? Join us!
