Job Description

Operations Centre Manager – Shape the Future of Aviation Operations

Location: Moorabbin Airport, in Melbourne’s South-East

Full Time, Permanent

Microflite Aviation is seeking an experienced and driven Operations Centre Manager to lead the performance, capability and continuous improvement of our Operations Centre.

Reporting to the Flight Operations Manager, you will lead a team of Operations Controllers and
Administration support staff, ensuring the Operations Centre delivers safe, efficient and responsive operational support across the business. You will be responsible for team performance, process improvement, operational governance, reporting and stakeholder engagement, ensuring the Operations Centre effectively supports the operational requirements of Microflite Aviation.

This is an exciting opportunity for an operational leader who enjoys developing high performing teams, improving processes and making a meaningful impact within a dynamic aviation environment.

Why Microflite?

At Microflite, we live by our values:

Safety. Integrity. Excellence. Innovation.Engagement.

Join Microflite, Victoria’s premier aviation company and a leader in helicopter and fixed-wing operations. Our modern, meticulously maintained fleet enables us to deliver exceptional experiences, whether it’s luxury travel, corporate transfers, or critical missions such as firefighting, search and rescue, aerial filming, and surveillance for government clients. At Microflite, innovation is at our core — we’re pioneering sustainable aviation practices and exploring the future of advanced air mobility. Due to continued growth and expansion, this is your chance to be part of a dynamic team that’s shaping the skies.

What You’ll Do:

Lead and develop the Operations Controller and Operations Administration teams, ensuring consistent operational standards, workforce capability and service delivery.

As Operations Centre Manager, you will:

• Lead, coach and develop the Operations Centre team to maintain a high performing and customer focused culture.
• Manage recruitment, onboarding, training, performance management and workforce development activities.
• Oversee rostering, workforce planning and resource allocation to ensure operational readiness and service delivery.
• Monitor team performance, utilisation, workload and operational effectiveness.
• Ensure the Operations Centre delivers effective flight following oversight, operational coordination, scheduling support and communication across the business.
• Maintain operational standards and ensure activities are conducted in accordance with company procedures, approved frameworks and compliance requirements.
• Monitor operational reporting, compliance records, key performance indicators and performance trends.
• Identify and implement continuous improvement initiatives that enhance efficiency, consistency and service delivery.
• Build strong relationships with operational stakeholders and support effective collaboration across the organisation.
• Provide leadership and governance to ensure the Operations Centre effectively supports the operational requirements of Microflite Aviation.

What You’ll Bring:

• Demonstrated experience leading and managing operational teams.
• Experience within aviation operations, operational control, logistics, emergency services or a similar operational environment will be highly regarded.
• Strong workforce planning, rostering and resource management capability.
• Proven ability to coordinate competing priorities, manage operational disruptions and make effective decisions in a fast-paced environment.
• Excellent communication, stakeholder management and relationship building skills.
• Strong analytical, problem solving and decision-making capability.
• Experience driving operational performance, process improvement and procedural compliance.
• High level organisational, reporting and administrative skills.
• Proficiency with operational management systems and Microsoft Office applications.

What We Offer:

Work with a Leading Name in Australian Aviation

Join a fast growing, highly respected aviation company where your contributions directly support our operational excellence.

Modern Office in a Unique Aviation Setting

Enjoy working from our contemporary Moorabbin Airport headquarters offering a professional, engaging environment with a front row seat to the aviation world.

Supportive and Inclusive Team Culture

Be part of a friendly and professional workplace where collaboration, respect, and a positive attitude are genuinely valued.

Career Progression and Development

Grow your career with access to internal training and development initiatives, plus opportunities to advance into new roles as the company continues to expand.

Employee Wellbeing Comes First

Access our confidential Employee Assistance Program (EAP), plus the day-to-day support of a leadership team that prioritises staff wellbeing and work-life balance.

Make a Tangible Impact

In our close-knit head office environment, your work won’t get lost in the crowd you’ll see the results of your efforts and be recognised for them.

Attractive Remuneration

Competitive pay based on your skills and experience.

If you're an experienced operational leader looking to make a meaningful impact within a dynamic aviation environment, we'd love to hear from you.

Apply now and help shape the future of Microflite Aviation's Operations Centre.