Job Description

Homewatch Caregivers an affiliate of Authority Brands Inc. is seeking a

The Care Delivery & Quality Support Specialist plays a crucial role in supporting Franchise Owners and their teams to provide high quality care services delivered by skilled and compassionate caregivers. This role is responsible for providing administrative and operational support to elevate the care experience for clients and ongoing training and retention of caregivers. Uses daily discretion in communications to franchise owners as it relates to Care Delivery support.
Responsibilities
Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions:
• Reports to Manager of Compliance & Care Delivery Initiatives
• Point person for the online learning management system (LMS)
• Create franchise locations in the LMS and onboard and support franchise owners, and their teams
• Create and update Care Delivery and Ongoing Education resources
• Support care delivery areas of the agency management system (AMS)
• Generate reports from the LMS and the AMS that will identify opportunities for increased support for care delivery and caregiver training
• Participate in research of industry trends and integrate findings into care delivery and training models
• Take part in training and development opportunities to enhance knowledge of best practices in home care delivery.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions:

• Associate degree preferred
• 2+ years relevant experience in home care, geriatrics, customer service and healthcare education
• Knowledge of best practices in home care and aging services a plus
• Strong organizational skills with the ability to multitask and prioritize tasks effectively
• Excellent communication, presentation, and interpersonal skills
• Compassionate and empathetic approach
• Proficiency in Microsoft Office suite and experience utilizing Learning Management Systems and Agency Management Systems
• Proficiency in other tech platforms with responsible use of AI such as Articulate 360 a bonus
• Ability to work independently and as part of a team in a fast-paced environment