Job Description

The Operations Icare BU Manager’s mission is to support the team leaders of the scope in reaching the Activities’ Objectives, notably in terms of operational efficiency and client satisfaction. He/she also monitor & ensure the proper management of local topics, including business-transversal ones, but also HR and staff-related.

YOUR FUTURE MISSION:

• Contribute to the successful implementation of the clients’ and Cardif Support’ roadmaps, by supporting managers in their deployment.
• Support the Operations team leaders who are responsible for the service delivery of assigned operational activities in line with KPIs and service level agreement
• Guarantee an adequate activity and performance monitoring, resource recruitment, allocation and scheduling, and technical means assessment to meet the demands and business goals
• Lead and manage the staff under her/his responsibility to ensure strong employee engagement towards objectives set
• Share and promote Corporate Values as well as the Positive Management spirit; Contribute to providing a work environment in which each employee is treated with respect and dignity and ensure the best conditions to act on staff wellbeing and motivation
• Contribute to the continuous improvement & transformation strategy of the activities, and guarantee the right level of leadership in the change management.

Requirements

AS OUR NEW OPERATIONS BUSINESS UNIT MANAGER, YOU MUST HAVE:

• Advanced degree, ideally a Master or MBA, with proven Management experience in complex and fast paced companies
• Knowledge/experience in service delivery, KPIs and budget monitoring
• Capacity to identify, alert and prevent risks related to global framework of service delivery
• Knowledge of the automobile industry would be a big advantage
• Minimum B2 level in French & English is mandatory, other languages are also a strong plus
• Strong leadership skills and the ability to motivate stakeholders in a cross functional environment;

Benefits

WHAT DO WE OFFER

Besides our attractive salary, you will benefit :

• Meals allowance
• Child allowance
• Flexible benefits allowance
• Private Health Insurance including spouse and descendants, Life Insurance, Travel Insurance
• Hybrid working mode – a balance between office days to reinforce commitment, creativity and human links, and homeworking days for flexibility of the employees
• Continuous development and career growth opportunities on a local and global level
• And much more…