Job Description

Location: Wellington | Office Based | Full-time

About Arrow Uniforms

Arrow Uniforms is a proudly New Zealand-owned company with a long history of designing, manufacturing, and delivering high-quality uniforms that people wear with pride every day.

From healthcare to hospitality, corporate to frontline services, Arrow has built a reputation for creating uniforms that are not only functional and durable, but also thoughtfully designed to support the people who wear them in demanding real-world environments.

What sets Arrow apart is its deep understanding of its customers and industries, and its commitment to continuous improvement, innovation, and service excellence. The business has evolved significantly over time, growing from its roots into a trusted national partner known for reliability, responsiveness, and strong relationships.

At its core, Arrow is a business that cares about doing things properly, improving constantly, and delivering practical solutions that make a real difference for its customers and communities.

To get a feel for who we are, you can watch this short video:
https://www.youtube.com/watch-v=2rGgApd0yd8

The Opportunity

We are looking for an Operations & Business Support Manager to act as a central coordination and support function across the business, working closely with the senior leadership team to improve alignment, communication, and operational follow-through. This role plays a key part in ensuring that priorities, initiatives, and internal processes are clearly tracked, well communicated, and executed effectively across the organisation.

You will be responsible for helping bring structure and clarity to day-to-day operations by supporting leadership meetings, tracking actions, coordinating cross-team initiatives, and ensuring that key business activities continue to move forward. In addition, you will support internal communication, onboarding processes, offshore coordination, and a range of administrative and operational activities that help the business run smoothly and consistently.

Key Responsibilities

• Assist the business with setting up systems and process to support smooth day-to-day running of the business

• Support CEO and senior leadership team with coordination and follow-up of key initiatives

• Help maintain the business execution system to track actions, priorities, and cross-team operational progress

• Improve internal communication and organisational alignment

• Setup and Support processes with onboarding, admin coordination, and remote team communication

• Coordinate compliance with ISO certifications, and internal documentation processes

• Support health & safety reporting and administration

• Assist with staff engagement, events, and internal communications

• Help to improve organisational systems and structure

• Support use of AI tools and operational systems across the business

About You

• Highly organised with strong coordination and project management skills

• Strong communication and administration capability

• Comfortable working across multiple teams and priorities

• Strong attention to detail and follow-through

• Experience in office management, EA/PA, or operations support roles

• Experience with systems, compliance, or HR coordination is an advantage

• Interest in using AI tools to improve efficiency is a strong plus

Why this role?

This is a unique opportunity to step into a highly visible operational support role where you will work directly with senior leadership and play a key part in improving how the business operates day to day. You will be responsible for helping bring structure, clarity, and accountability across multiple teams, ensuring that priorities are followed through and communication flows effectively throughout the organisation. The role offers significant variety, exposure, and influence, with the ability to genuinely shape internal operations and improve how the business functions as it continues to grow.

Applications close on 21st June 2026.