Job Description

We are seeking a proactive and detail-oriented Operations & Business Support Coordinator to join our team on a fixed-term basis. This role is critical in supporting day-to-day operational activities, ensuring transactions are processed accurately, issues are identified and resolved promptly, and key business processes continue to run smoothly.

The successful candidate will act as a central point of contact across multiple business functions, supporting operational monitoring, intercompany administration, issue resolution, and month-end support activities. They will play a key role in investigating and resolving process exceptions while building strong relationships with stakeholders across the organisation.

Responsibilities

Operational Monitoring & Issue Resolution

• Monitor daily operational activities and workflows to ensure timely completion.
• Manage and resolve exceptions relating to: goods receipting, invoice processing issues, source document and transaction errors and timesheet submissions and approvals
• Investigate discrepancies and coordinate actions to resolve issues.
• Escalate critical issues where required and maintain ownership through to resolution.
• Maintain accurate records of issues, resolutions, and outstanding actions.

Business Administration & Coordination

• Support intercompany purchasing activities and related administration.
• Coordinate intercompany invoicing activities and ensure required documentation is completed.
• Monitor transaction flows and follow up on outstanding actions with relevant stakeholders.
• Support month-end activities through data validation, reporting, and issue management.
• Assist with maintaining accurate records and system data.

Stakeholder Management

• Act as a key point of contact for operational queries across the business.
• Liaise with colleagues at all levels, including operational teams, managers, and support functions.
• Provide timely updates on issues, actions, and progress.

Reporting & Data Analysis

• Utilise Excel to analyse data, identify discrepancies, and support issue resolution.
• Produce and maintain reports to monitor operational performance and outstanding activities.
• Support data validation and administrative activities as required.

Requirements

• Previous experience in an operational support, business administration, customer service, shared services, or coordination role.
• Strong organisational skills with the ability to manage multiple priorities.
• Good IT skills, particularly Microsoft Office
• Intermediate to advanced Microsoft Excel skills (XLOOKUP, Pivot Tables etc.)
• Experience working with ERP systems (SAP ByDesign, SAP, Oracle, Dynamics, or similar).
• Experience supporting operational or transactional business processes.
• Proactive in identifying and resolving issues.
• Confident communicating with colleagues at all levels.

Benefits

• We are employee-owned! Here at Evolution we have a unique employee ownership model which means that our entire team owns our business. You have the opportunity to become a beneficiary of our future success.

• 25 days annual leave + local bank holidays
• Company pension scheme
• 2 private health insurances
• Optional annual private wellbeing and health screening appointment fully funded by Evolution
• Employee assistance programme which offers 24/7 access to free health and wellbeing support
• Life Assurance from day 1 (4x salary)