O'Brien Glass Industries

Operations Business Analyst

O'Brien Glass Industries  •  Commonwealth of Australia (Hybrid)  •  10 days ago
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Job Description

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

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Key Highlights

  • Play a pivotal role in a major digital transformation program
  • Flexible and hybrid working arrangements
  • 12-month contract with strong potential for extension or permanency
  • Join a trusted, national household brand

About the Role

We are seeking an experienced and driven Business Analyst to join our growing PMO and Operations team at O’Brien®. This is a key role within our Digital Transformation program, where you will partner with business and technology stakeholders to deliver meaningful change.

Working closely with the Program Manager, technical teams, and business leaders, you will act as the critical link between business needs and technical solutions, ensuring outcomes are aligned, efficient, and customer-focused.

This role is ideal for a detail-oriented, proactive BA who thrives in a fast-paced, delivery-focused environment and is passionate about driving business improvement.

Key Responsibilities

  • Elicit, analyse and validate business and system requirements
  • Facilitate stakeholder workshops, discovery sessions and interviews
  • Collaborate with solution architects, developers and SMEs to design and deliver fit-for-purpose solutions
  • Produce high-quality business analysis artefacts, including:
    • User stories & acceptance criteria
    • Process maps & models
    • Requirements traceability matrices (RTMs)
    • Wireframes and documentation across all requirement types
  • Identify and manage risks, issues, dependencies, and decisions to support successful delivery
  • Ensure solutions deliver a strong customer and user experience

Why Join O’Brien?

At O’Brien, we invest in our people and foster a culture where you can grow and make a real impact. You’ll benefit from:

  • Flexible, hybrid working options across multiple locations
  • Ongoing reward and recognition programs
  • Continuous learning and development opportunities
  • Access to community service and volunteer leave
  • Exclusive employee discounts across O’Brien and partner services

What We’re Looking For

We’re looking for a Business Analyst who brings both technical capability and strong stakeholder engagement skills. You’ll align with our values of Caring, Collaborative, Genuine and Driven

Key requirements include:

  • 5+ years’ experience as a Business Analyst
  • Background in retail, consumer goods, supply chain, or similar industries (highly regarded)
  • Strong expertise in requirements elicitation, documentation, and stakeholder management
  • Excellent written and verbal communication skills
  • Proven experience delivering projects to tight timelines and milestones
  • Experience using tools such as JIRA, Confluence (essential), AML (advantageous)
  • Relevant tertiary qualifications (e.g. IT, Business, Computer Science, IIBA)

Apply Now

If you’re ready to take the next step in your Business Analyst career and contribute to a high-profile transformation program with a well-known Australian brand, we’d love to hear from you.

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If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now!

At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part ofBelron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents

Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use

Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.

O'Brien Glass Industries

About O'Brien Glass Industries

O'Brien® is Australia’s leading vehicle glass repair and replacement company, serving more than 300,000 motorists each year, 24 hours a day, 7 days a week, 365 days a year.

Whether you choose to have us help fix your problem in one of our nationwide branches or 84 Authorised Dealers located across Australia, or whether you’d prefer the convenience of getting one of our 266 mobile technicians to come to you at home, at work or wherever you are, you can relax in the knowledge that all our workmanship is guaranteed for the life of the vehicle.

What’s more, as Australia’s leading vehicle glass repair and replacement company, we have strong relationships with most of Australia’s major insurance companies enabling us to help you manage your insurance paperwork for you if you are claiming for the work on your vehicle insurance.

We are also a market leader for building glass replacement, and have the capability of taking all types of glass replacement jobs into our hands. With a strong focus on service, O'Brien® offers a convenient, responsive and highly professional glass replacement service 24 hours/7days/365 days a year.

If you want to find out about O'Brien®, you'll be pleased to hear that all of our products comply with current Australian Standards - and our services are all guaranteed so you can rest assured that you'll receive only the best workmanship.

Part of the Belron® group, O'Brien® is recognised far and wide across Australia for our ability to deal with glass breakages quickly and efficiently, whether it's home glass, office glass and/or shop glass. After being around for over 80 years, fantastic service is just one of the things our customers have come to expect when they think about us.

Industry
Retail & Ecommerce
Company Size
501-1,000 employees
Headquarters
Sydney, AU
Year Founded
1924
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