This role is responsible for the accurate handling, tracking, and storage of institutional client collateral files within a secure document vault environment. The Document Vault Operations Associate plays a critical role in ensuring documents are properly received, filed, retrieved, and returned while maintaining strict tracking and control standards. This is a hands‑on, routine‑driven position that requires strong attention to detail, reliability, and teamwork.
What a Day in the Role Looks Like:
You’ll spend most of your day on your feet working in a climate‑controlled office and vault environment. Each morning, you’ll gather your cart, laptop, and barcode scanner, then head to the staging area to collect file bundles. From there, you’ll move throughout the vault to file incoming collateral documents, return files to shelves, and manage trailing documents as they arrive. The work is structured, repetitive, and process‑oriented, supporting operational accuracy and service delivery to internal teams and institutional clients.
Key Responsibilities:
Receive incoming collateral files and documents from internal business partners
Validate manifests against received collateral files and documents
Filing new and returned collateral full files and trailing documents and update tracking systems to ensure system accuracy
Maintain organization and physical integrity of files within the document vault
Follow all company risk, regulatory, and internal control standards
Identify and escalate any risk‑related or documentation issues to management
Promote a collaborative, respectful team environment aligned with company values
Complete other operational or administrative duties as assigned
Education and Experience Required
High school diploma or GED
1+ year of general work experience
Education and Experience Preferred
Warehouse, stocking, picking, or inventory management
Manufacturing or production environments
Back‑office operations or administrative processing roles
Reliable, detail‑oriented, and comfortable with routine, process‑driven work
Strong organizational and alpha‑numeric skills
Comfortable working independently while contributing to a team environment
Clear communicator who interacts well with others
Solid problem‑solving and conflict‑resolution skills
Ability to work under time constraints while maintaining accuracy
Basic computer proficiency and ability to learn tracking systems
Physical Requirements:
Ability to lift 30-50 pounds
Ability to climb ladders or stools, bend, and reach for filing
Ability to stand and move for long periods of time
Work performed in a climate‑controlled office and document vault environment
Work Model/Office Location:
This is a 100% onsite position requiring five days in office per week
Eligible candidates must live within commuting distance to 693 Seneca Street, Buffalo, NY 14210
Scheduled Shift/Required Availability:
This is a full-time Monday-Friday position with an 8-hour workday and a 30-minute lunch break. Employees will select their preferred start time, with shifts beginning as early as 6:00am and as late as 9:00am. Shift options include:
6:00am-2:30pm
6:30am-3:00pm
7:00am-3:30pm
7:30am-4:00pm
8:00am-4:30pm
8:30am-5:00pm
9:00am-5:30pm
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.31 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Buffalo, New York, United States of America
Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. Founded in 1856 in Buffalo, NY we are now a top 11 full-service US-based commercial bank with a retail footprint across the east coast and wealth services available nationwide and abroad. As a bank, we offer advice, guidance, expertise, and solutions across the entire financial spectrum that combines M&T’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. We are a community-minded organization with more than 167 years of experience. We serve customers, community, and colleagues whether they be across the street, across the state or across the country.
As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values drive the work we do – integrity, ownership, collaboration, curiosity, candor and we seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members.
M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.
