Darkroom is the leading next-generation growth marketing firm engineering the brands of tomorrow. Founded in 2017, we set out to redefine what a modern agency could be by replacing the inertia of legacy advertising behemoths with a model built for speed, intelligence, and measurable impact.
At our core, Darkroom is a human services company powered by Shadow, a universal AI commerce layer that integrates executive-level strategy with proprietary agentic technology. This fusion enables our teams to deliver outsized returns by enhancing creative output, operational efficiency, and revenue generation across every stage of the customer journey.
Our track record speaks for itself: billions in attributable revenue driven across e-commerce marketplaces, media networks, DTC ecosystems, and social commerce platforms. Every engagement feeds into our proprietary data infrastructure, enabling a continuous feedback loop that accelerates growth, improves margins, and compounds results across our client portfolio.
What began as a boutique design studio has evolved into one of the fastest-growing private companies in America (Inc. 5000) and among the most effective performance media agencies of the 2020s (Varos). Our founders were recognized by Forbes 30 Under 30 for advancing the intersection of technology, marketing, and advertising, cementing Darkroom's role as a defining player in the future of media innovation.
We are hiring an Operations Associate to work across three areas: managing our proprietary Flight Plan infrastructure for e-commerce clients, designing and maintaining internal automations across our stack, and helping evaluate and deploy AI and emerging technology.
This is a high-ownership role for someone who thrives at the intersection of operational rigor, technical fluency, and client partnership. You will report to the VP of Finance and partner closely with operations, client service teams, and leadership.
This is a fully remote role supporting a team in the EST time zone (9 AM–5 PM EST). Hub locations include Brazil, Portugal and Spain.
The Flight Plan is Darkroom's proprietary financial and operational infrastructure built specifically for e-commerce brands. It includes dashboard systems and P&L frameworks designed to give clients real-time visibility into their business performance. You will:
Own the full lifecycle of the Flight Plan from client onboarding through full operational deployment.
Ensure each client's Flight Plan is properly set up, maintained, and generating actionable insights.
Monitor the health and accuracy of each client's operational and financial dashboards — including P&Ls, revenue tracking, and margin reporting.
Proactively identify gaps or inefficiencies in a client's infrastructure and drive resolution.
Ensure clients are actively using and benefiting from the insights derived from their Flight Plan.
You design and deploy workflows across our internal stack (Zapier, Slack, Google Workspace, Fireflies, Notion, and more). You will:
Build and maintain automations that connect platforms and remove manual work.
Audit existing automations, catch weak points early, and keep everything running reliably.
Document workflows and integrations so the team can rely on them without you in the room.
Partner with cross-functional teams to surface pain points and design fit-for-purpose solutions.
You stay current on AI tools and operational technology trends. You will:
Experiment with LLMs and emerging tools and translate capability into operational value.
Help build AI-enhanced workflows that make the team faster and sharper.
Support leadership in evaluating new platforms and surface clear, well-scoped recommendations.
Document systems and adoption guidelines to support rollout across the team.
Proficient in SQL (BigQuery preferred) — comfortable with joins, nested schemas such as Shopify and Amazon Seller Central data, and aggregation logic.
Comfortable working with Python for automation and APIs, including data extraction, Cloud Functions, scheduled jobs, and ETL workflows.
Hands-on experience designing and deploying no-code or low-code automations (Zapier, Make, n8n, or similar) and working knowledge of API integrations across SaaS platforms.
Working knowledge of data warehousing and cloud infrastructure (GCP preferred), including BigQuery architecture and pipeline automation.
Fluent in English and comfortable in client-facing roles, including direct conversations with US-based e-commerce founders and operators.
Proficient in Excel and Google Sheets.
Organized, detail-oriented, and relentless about accuracy.
Preference for ownership over supervision and execution over theory.
Able to manage a complete financial and operational infrastructure — including dashboards and P&Ls — and ensure systems are clean, accurate, and actionable.
Experience specifically with Shopify and Amazon Seller Central data schemas.
Familiarity with Darkroom's internal stack: Slack, Notion, Fireflies, Google Workspace.
Experience applying LLMs and AI tools to operational workflows to improve speed and output quality.
Prior experience at an agency or with DTC / e-commerce brands.
Background working with P&Ls and financial dashboards in a client-facing context.
Darkroom is not a typical agency. We are looking for A players who want to build something great. We move fast, think deeply, and expect every team member to bring insight and rigor to everything they touch. We hold a high bar for performance, creativity, and ownership, but we also support each other relentlessly. No egos, no red tape — just world-class talent building something remarkable.
We believe in autonomy with accountability, truth over comfort, and outcomes over optics.
Unlimited PTO + Local Holidays Rebooting is part of the work. Take the time you need to stay sharp.
Remote-First Culture Many roles are fully remote. Employees based in or near our New York or Lisbon HQs are expected to work hybrid with weekly in-office time. Hub locations include Brazil and Spain.
Parental Leave Flexible parental leave to support new parents during this important transition.
Growth Our interdisciplinary model gives every Darkroomer exposure far beyond their core role. Grow your skills, expand your influence, and stay at the forefront of the industry.
Darkroom is an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We also consider qualified applicants with criminal histories in accordance with applicable laws.
Darkroom is a technology-driven growth marketing firm focused on growth-stage consumer companies. We were founded in 2017 out of a conviction that the iconic ad agencies of tomorrow would look very different.
Darkroom is a human services firm built on a universal AI commerce layer called Matter. Our model deploys a unique blend of senior, human resources enriched by an agentic technology stack that enhances output, efficiency, and revenue generation for our clients.
Our team has been responsible for billions of dollars in trackable revenue across the various e-commerce marketplace, direct-to-consumer, and social commerce programs under management. Using research aggregated across these engagements, we accelerate results for our portfolio by developing high-impact digital strategies that unlock gateways to revenue growth, transform marketing operations, and prioritize profitability.
What started as a boutique design agency evolved into one of the fastest-growing private companies in America (Inc. 5000), one of the most successful results-driven performance media agencies of the 2020s (Varos), and esteemed recognition by Forbes 30 Under 30 for our founders’ contribution in Marketing & Advertising (Forbes).
SERVICES:
Darkroom strictly focuses on developing the next-generation of digital services. We choose to add impact in the areas where brands presently need them most and over-index on e-commerce marketplace, direct-to-consumer, and social commerce services that deliver trackable revenue. Core Darkroom service verticals include E-commerce Marketplace Management, Retail Media, Paid Media Management, Performance Creative, Social Commerce, and Customer Retention, among others. We are the only performance agency with a design-grade creative team and a certified Chief Creative Officer. These creative sensibilities are infused into our growth marketing.
Darkroom is sister to Matter, our commerce technology layer.
