Job Description

The Operations Associate will manage day-to-day operations, including overseeing the settlement process, monitoring operational risks, and contributing to the Operations team of our Australian business. Key responsibilities include:

Collaborate with customer service and internal teams to resolve issues, reduce client complaints, and improve overall client experience.
Respond to client enquiries and provide accurate, timely explanations regarding account, transaction, and operational matters.
Support corporate actions processing, including dividends, splits, rights issues, and other entitlement events.
Assist in account maintenance, and account closure processes, including required documentation checks.
Support compliance and risk management activities, including internal investigations, audits, and regulatory reporting.
Monitor and escalate operational exceptions, system issues, or potential risks in a timely manner.
Maintain accurate operational records and contribute to the development and upkeep of SOPs and internal controls.

Requirements

Minimum 1~2 years of experience in Operations/Settlement/Remittance gained in financial or brokerage firms, or crypto related context is highly desired;
Degree holder in Finance, Accounting or related disciplines:
Sound knowledge of the relevant rules and regulations of ASIC and AUSTRAC;
Self-motivated, with a good analytical mindset and ability to work under pressure;
Excellent presentation and problem solving skills;
Good command of written and spoken English and Chinese is a plus;
Proficient in Excel, Access and Microsoft Office Suite.

About moomoo

Moomoo is an investment and trading platform that empowers global investors with pro-grade, easy-to-use tools, data, and insights.

We believe investing is a transformative and long-term journey. That's why moomoo empowers investors with the tools and data they need to help unlock their financial potential today and in the future.

Whether you're a beginner or a pro, moomoo is here to power your investment journey. With access to a wide range of both user-friendly and advanced features, including real-time market data, technical analysis tools, and in-depth order book data, you can potentially enhance your trading strategies to pursue your goals.

Our mission is built on three core values: transparency, innovation, and community. By using these values to guide us, we strive to deliver a comprehensive investment experience for individuals across all trading levels.

*Access to products requires separate accounts with affiliated entities.

Securities (stocks, options, ETFs) offered through Moomoo Financial Inc. Member FINRA/SIPC

Crypto services are offered by Moomoo Crypto Inc. (NMLS ID 2287314), a money services business registered with FinCEN (MSB Registration Number: 31000288349013.) Crypto services are not available in all states. See our full licensing and risk disclosures at https://www.moomoo.com/us/support/topic4_600. Cryptocurrencies are not legal tender not backed by any government, and not FDIC insured or SIPC protected.

Moomoo AI is an AI tool brought to you by Moomoo Technologies Inc., and the output should not be considered investment advice to buy or sell a security. It is powered by widely used, publicly available AI solutions.

Industry

Finance & Insurance

Company Size

51-200 employees

Headquarters

Jersey City, New Jersey

Year Founded

Unknown

Website

moomoo.com

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