As we continue to grow our retail presence across Spain, we are looking for anOperations Assistant to lead day-to-day operations across our owned store network. This role sits at the heart of our retail business — ensuring financial accuracy, operational efficiency, and team performance. You will act as the key link between frontline associates and central functions, managing everything from FX rate distribution and cash control to scheduling and compliance. If you thrive in a fast-paced, cross-functional environment and take pride in keeping operations running smoothly, this is your opportunity.
Western Union powers your pursuit.
As the Operations Assistant, you willbethe operational backbone of our owned store network in Spain. You will own the day-to-day financial and people operations of multiple branches — ensuring FX accuracy, resolving incidents quickly,maintainingregulatory compliance, and supporting frontline teams through leadership, training, and structured oversight.You'llwork closely with Accounting, HR, Settlement, and Business teams to keep operations aligned and efficient.
Role Responsibilities
Manage FX Operations & Financial Control
Update FX exchange rates daily for owned stores
Distribute FX rates to corporate clients
Update monthly FX and Money Transfer (MT) targets
Review and reconcile Profit & Loss (P&L) reports
Control and manage branch invoices
Create and follow up on purchase orders (office and cleaning supplies)
Resolve Incidents & Ensure Operational Continuity
Register, manage, and follow up on MT incidents through to resolution
Manage and resolve cash management incidents, including approval of deposit movements across branches
Escalate and track transaction issues until full resolution is achieved
Lead People & Workforce Operations
Monitor andvalidateFLA attendance records inKelio
Export monthly FLA hour balances andmaintainthe annual working hours calendar
Review and approve store schedules across owned stores
Manage FLA sick leave records and follow-up processes
Drive Store Performance & Compliance
Conduct cash audits across Spain owned stores
Perform regular operational store checks at Spain locations
Train the team on new product launches and operational updates
Collaborate Cross-Functionally
Work closely with Accounting, Settlement, HR, Business, and Operations teams tomaintaindaily operations and alignment
Role Requirements
Experience
Previousexperience in retail operations, financial services, or a supervisory role within a branch or store network
Background in cash management, FX operations, or financial reconciliation is a strong advantage
Education & Certifications
Degree in Business Administration, Finance, Economics, or a related field preferred
Additionalcertifications in operations management or financial control are a plus
Technical Skills
Proficiencyin MS Office (ExcelforP&L reconciliation and scheduling)
Experience with workforce management tools (e.g.Kelioor similar) is desirable
Familiarity with invoice and purchase order management processes
Soft Skills
Strong teamwork and collaboration across departments
High attention to detail and commitment to operational accuracy
Proactive problem-solver with the ability to escalate and resolve issues effectively
Adaptable and comfortable working in a dynamic, fast-paced environment
Other Details
Language: Full professional fluency in both Spanish and English isrequiredfor this role.
Travel: Availability to travel across Spain owned store locations at least 30% of the time.
Working Hours: This roleoperateson rotating shifts (09:00–18:00 or 11:00–20:00) and includes weekend on-call duties,compensatedwith time off during the week.
We make financial services accessible to humans everywhere. Join us forwhat'snext.
WesternUnion is positioned to become the world's most accessible financial services company — transforming lives and communities.We'rea diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may shareadditionalrole-specific benefits during your interview process or in an offer of employment.
Your Spain specific benefits include:
· 25 daysannual leave – plus 14 public holidays
· Comprehensive life & medical cover – including dependents.
· Contributory pension plan
· Preventative Care Assistance program
Diversity
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams whilereflectingthe communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
Estimated Job Posting End Date:
06-30-2026
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Many know us as the most trusted way to send money to friends and family overseas and across borders, but we're much more than that.
Our talented teams around the world are building new ways to send, save and spend money. Wherever you are in the world, in whatever currency you choose, we're evolving our services to meet the demands of tomorrow.
We're here for what's next. When our teams make more financial services accessible to people everywhere, we help more people prosper, transforming lives and communities.
