Job Description

About The Role

The Operations Assistant is responsible for accurately picking, packing, and preparing ambassador and customer orders during the night. Working within a fast-paced warehouse environment, the role requires maintaining Tropic's packing standards while achieving high picking speeds and ensuring minimal errors. The successful candidate will use the Warehouse Management System (WMS) to

process orders efficiently and contribute to the smooth operation of the dispatch function.

Key Responsibilities

• Accurately pick ambassador and customer orders using the Warehouse Management System (WMS).
• Pack orders in line with Tropic's quality and presentation standards.
• Maintain high productivity levels while ensuring order accuracy.
• Conduct quality checks to minimise packing and dispatch errors.
• Ensure all orders are dispatched within agreed deadlines and service levels.
• Follow warehouse processes, procedures, and health and safety guidelines at all times.
• Assist with stock movements, replenishment, and inventory checks when required.
• Keep workstations clean, organised, and safe.
• Report any stock discrepancies, system issues, or operational concerns to team leaders or supervisors.

What We're Looking For

• Strong attention to detail and commitment to accuracy.
• Ability to work at pace while maintaining quality standards.
• Comfortable using warehouse technology and computer systems.
• Good communication and teamwork skills.
• Reliable, punctual, and able to work independently.
• Previous experience in a warehouse, dispatch, fulfilment, or logistics environment.

What We Offer

• Employment Type: This role is offered full-time, Sunday – Wednesday 8pm– 6am.
• Location: Tropic warehouse 4 Coomber Way 5-10 minute walk from Therapia lane tram stop, building is located just after PF whitehead.
• Salary: £14.00
• Benefits: Enhanced family leave, Private Medical Insurance, Medicash plan, life insurance, (All available after a qualifying period). EAP through the Wisdom App, generous product allowance and 50% discount for family and friends, access to retailer discounts, Cycle to Work and Electric Car schemes, free breakfast bar, dog-friendly HQ with a chill zone and pool table, on-site parking, regular social events, and plenty of well-being treats throughout the year.
• Start Date: TBC after successful trial.

About Tropic

Susie, our Founder and CEO, started Tropic Skincare as a teenager, selling homemade body scrubs at Greenwich Market to help her mum pay the bills. She sold out on her first day, and the incredible response made her realise she had started something quite special. We still sell that iconic body scrub, and it sits alongside an extensive range of award-winning skincare and beauty products that have made us one of the UK’s fastest-growing beauty businesses. Our brand is certified vegan, cruelty-free and CarbonNeutral®, and our infinite purpose is to create a healthier, greener, more empowered world. And that’s where you come in! We’re looking for creative and ambitious people who share our vision and get excited about beauty that’s both innovative and sustainable. If you’re passionate about skincare and have a genuine desire to empower communities across the globe, you could be a great fit. Apply now if you’re ready to join a vibrant team who believes beauty knows no bounds!

Tropic's Commitment to Equal Opportunities

Our team is as diverse as it is talented because at Tropic, we go the extra mile to cultivate a culture of respect and belonging. We value every candidate, respect protected characteristics and never discriminate. We also provide reasonable accommodations for applicants with disabilities at every stage of the hiring process, so if this is something you need, please let our recruitment team know at the earliest opportunity! Ultimately, the most important thing for us is hiring the best person for the job, so we focus on skills, experience, and qualifications to ensure our process is fair and that our candidates always have a great experience with Tropic.