Job Description
Operations Manager
Responsibilities to include but not be limited the following
Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development)
Manage the day-to-day operations in accordance with requirements and SLAs set out in this SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases.
- Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Install all Service delivery processes and Service Level reporting mechanisms
Provide exceptional people management, mentorship and career development to members of Vendor’s team, including managers and Agents, achieve low attrition levels and high employee engagement
Drive Operations teams to deliver continuous improvement and productivity/quality gains
Flag and escalate business risks timely to ClientRecommended Qualifications
Dynamic leader with experience and passion for managing large and diverse teams across multiple sites in a fast-paced environment, able to deal with rapid change and ambiguity
Strategic thinker with strong analytical and problem-solving skills
- 8+ years of experience in operations, preferably in technology industry
5+ years of people management experience, including managing leaders, and a strong desire to develop team members
Empathy for the Client community and passion to create an exceptional experience and provide outstanding support
Excited to be part of a global operations teams, design effective business operations, tackle complex problems, and develop individual team members
- Adaptable and energized by a fast-paced environment
- Bachelor’s degree, or equivalent
This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer.
[This role is not eligible for employment permit sponsorship. Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.]
