Job Description

Mission
To ensure operational excellence, drive quality improvements, foster a productive and positive work environment, and achieve superior customer service levels that meet the standards of care and efficiency required by AHI.

Outcomes
In your first year with us, you will achieve the following:

• Patient Care Foster a culture of patient-centered care, empathy, and compassion among staff members by promoting service excellence, addressing patient feedback to maintain patient satisfaction scores above 95%. Resolve at least 90% of service-related issues within stipulated timelines.
• Patient Flow Management Oversee patient flow processes, bed management, and patient admissions, transfers, and discharges to optimize capacity, minimize waiting times, and enhance the patient experience.
• Clinical Safety Maintain 100% compliance with hospital policies and safety protocols. Ensure all departmental equipment is operational and fully compliant, achieving less than 2% downtime due to equipment issues.
• Staff Development Develop and implement training programs to promote professional growth, competence, and teamwork that lead to measurable improvements in staff performance and patient care, while achieving a 95% satisfaction rate in staff feedback surveys.
• Quality Assurance and Compliance Ensure 100% adherence to regulatory standards, accreditation requirements, and quality benchmarks in all aspects of hospital operations, including patient care, safety protocols, infection control, and documentation practices.
• Performance Monitoring and Analysis Monitor key performance indicators (KPIs), operational metrics, and patient satisfaction scores to identify trends, assess performance, and implement process improvements that enhance operational efficiency and service delivery.

Competencies
You possess the following attributes:

• Ownership You never say, “that’s not my job”. You act on behalf of the entire company, not just your own team.
• Highest Standards You have relentlessly high standards and are continuously driving your team to deliver high-quality service and processes.
• Dive Deep You can operate at all levels, staying connected to the details, and question when anecdotal stories don’t match the data. No task is beneath you.
• Deliver Results You focus on key inputs for your team and deliver them with the right quality and on time. Despite setbacks, you persevere and never settle.
• Teamwork You promote collaboration and ensure open communication, making every member feel valued.
• Communication You bridge teams with clear, empathetic and constructive communication, fostering trust and inclusivity while resolving conflicts with respect.
• Patient-Centrism You spearhead service improvements that directly impact patient experience and are adept at effectively handling patient grievances with empathy.
• Operational Excellence You possess expertise in streamlining operations for maximum efficiency and minimal cost without compromising on quality.
• Compliance Management You ensure strict adherence to regulations and proactively manage risks by identifying potential issues and implementing preventive measures.

Qualification

• MBA or MHA degree
• Experience managing and leading teams effectively
• 5 - 10 years of experience in hospital operations or healthcare management.
• A minimum of 5 years of experience in operational areas
• Healthcare, Airline or Hospitality industry background preferred

About Asian Heart Institute

Asian Heart Institute is India's #1 cardiac hospital dedicated to incorporating the latest technological advances and ethical practices to provide quality heart care at reasonable costs. As a JCI, NABH, and ISO-accredited hospital with a staggering success rate of 99.83% in bypass surgeries and an overall 99.4% in cardiac surgeries, we are considered among the best globally.

Our foundation rests firmly on four core pillars: Ethics, Experience, Excellence, and Expertise. At the heart of our approach is a steadfast commitment to integrity and ethical practices, ensuring that every patient is treated with the highest level of respect and care. We take pride in our team of renowned experts, each contributing years of specialized experience and skill, which is pivotal in driving our pursuit of excellence. Our focus on expertise is not just about having the best professionals on board, but also about fostering continuous learning and staying ahead in our field.