Support the operations team with ticketing processing, sales coordination, and administrative tasks, ensuring everything flows efficiently behind the scenes. As Operations Assistant, you will be an essential part of day-to-day fulfilment and play a key role in delivering an excellent experience for our customers

Key Responsibilities

• Process and send ticket orders across multiple ticketing platforms and different ticket types, ensuring every customer receives their tickets accurately and on time.
• Retrieve tickets from a range of multiple ticketing and resale platforms with efficiency and precision.
• Collaborate with customer service and event teams to investigate and resolve order-related issues, keeping customer experience front of mind.
• Take ownership of day-to-day issues, resolving minor problems independently and escalating findings and actions to Team Leaders.
• Stay ahead of the calendar – proactively identify upcoming events that require priority attention and take action before issues arise.
• Keep communication clear and consistent with your Team Leader and the broader operations team.
• Support the smooth running of the wider team through ad hoc administrative tasks, including inventory tracking and report generation.

Desirable Characteristics / Skills

• A natural collaborator who is equally comfortable working independently and taking initiative.
• A clear and confident communicator.
• Highly organised with a sharp eye for detail and a low tolerance for errors.
• Problem-solving mindset and proactive attitude.
• Comfortable navigating multiple online platforms and tools, with the confidence to learn new systems quickly.
• Skilled at managing your time and staying focused when priorities shift or the pace picks up.
• Passionate about live events and excited to be part of an industry that creates unforgettable experiences.

Occupational Work Health & Safety (OH&S)

• Promote a safe and positive work environment and raise awareness and practice of OH&S standards.
• Set a positive example by actively following safety protocols, demonstrating commitment to OH&S, and encouraging employees to do the same.
• Ensure their teams comply with all relevant OH&S laws, regulations, and company policies.
• Encourage and support team members to report any workplace incidents to HR including, but not limited to, workplace accidents, near misses, bullying, harassment, and discrimination.

Core Values

• Embrace and Execute Change
• Be Challenged and Achieve
• Cultivate Growth and Learning
• Working Together is Success
• Customer Satisfaction First

Other

• Ensure compliance with all company policies and procedures including local and federal laws and regulations.
• A thorough understanding of the company Core Values and model positive behaviour.
• Have a comprehensive understanding of all departments and the overall functions of the business, recognising how each one interconnects and contributes to the organisation as a whole.