Job Description

Organized and detail-oriented Operations Assistant providing administrative and operational support to Underwriting and Claims. Responsible for policy administration, data management, and supporting rapid renewals, ensuring accuracy, efficiency, and high-quality service delivery across teams.

Job Opener

Are you an organized and detail-oriented professional with an interest in commercial insurance and operations? Do you enjoy supporting both Underwriting and Claims teams while contributing to efficient, high-quality service delivery?

Come and be part of our Business Operations Support Services team, where you will play a key role in supporting the day-to-day operations that enable our Underwriting and Claims functions to perform at their best. From core administrative activities to junior underwriting support, including rapid renewals, you’ll help drive consistency, accuracy, and service excellence across Markel Canada.

What Part Will You Play?

If you’re looking for a role where you can make a meaningful impact, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit among our global community of optimists and problem-solvers.

We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

The Opportunity

The Operations Assistant, Business Operations Support Services is responsible for providing administrative and operational support to both the Underwriting and Claims teams across Canada. This role focuses on the accurate and timely execution of core processes, including policy administration, documentation, and data management, while also supporting select junior underwriting activities such as rapid renewal processing.

Working as part of a national team, the Operations Assistant contributes to consistent service delivery, supports workflow efficiency, and helps implement new tools and processes. This role is key to ensuring high-quality support to internal stakeholders and delivering a seamless experience for brokers and clients.

The Business Operations Support Services team comprises 17 Operations Assistants located across all offices in Canada. The team provides administrative and operational support to up to 80 underwriters, while also supporting other business functions such as Claims and Finance.

This includes, but is not limited to, submission intake management, policy issuance, claim intake and more. In addition to core administrative responsibilities, the team also supports select junior underwriting activities, including the management of rapid renewals.

Timely and efficient support is critical to delivering a high-quality service to our Underwriting and Claims teams, and ultimately to our brokers and clients.

Duties and Accountabilities

Underwriting & Claims Support

Complete assignments in a timely and accurate manner. This includes, but is not limited to:

• Policy issuance
• Broker of Record changes
• Policy cancellation, extension, or mid-term adjustment
• Rapid renewal processing and other junior underwriting support tasks
• Administrative support for Claims processes, as required
• Other underwriting and operational administration tasks
• Proactively make suggestions and recommendations for improvement
• Stay current on all new workflows and underwriting bulletins
• Understand regional differences and collaborate to create consistency across Markel Canada
• Maintain regular communication with Manager and team regarding workload and priorities
• Participate in National Team meetings and share key information with the broader team
• Support the successful implementation of new technologies and processes

Technical Skills / Knowledge / Experience

The successful candidate will:

• Demonstrate an interest in commercial insurance products and their administration
• Be proficient in Microsoft Office
• Be adaptable and comfortable working in a dynamic, changing environment
• Manage shifting deadlines and effectively prioritize work
• Take pride in delivering accurate, high-quality work
• Exhibit strong communication skills
• Be highly collaborative and team-oriented
• Demonstrate commitment to the organization, team, and role
• Maintain a high standard of professionalism
• Build and maintain strong relationships with colleagues
• Focus on ongoing personal development and knowledge enhancement
• Contribute effectively to achieving team goals
• Network internally and externally to acquire and apply knowledge
• Continuously seek improvements in efficiency, service, and effectiveness
• Demonstrate strong organizational skills and attention to detail
• Work independently with initiative
• Possess well-developed communication, presentation, and interpersonal skills
• Maintain a high level of accuracy, instilling confidence in the wider business
• Be self-motivated and flexible in responsibilities and, where required, working hours

Pay information:

$50-55k - Replacement Role
This salary range reflects the expected base compensation for the role across Canada. Placement within the range will depend on a number of factors, including experience, qualifications, and the scope of responsibilities. As part of our commitment to transparency and supporting our people, we share this range in good faith and in accordance with applicable legislation.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.

Our recruitment process may use artificial intelligence tools to assist with tasks such as initial resume screening, interview scheduling and candidate matching. While AI enhances our efficiency, human oversight remains integral to the final decision-making process to ensure fairness and mitigate potential biases.

This posting reflects an existing vacancy within our organization.

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