Job Description

About the Role

We’re looking for a detail-oriented Operations Assistant to support our internal team with attendance tracking and CSR scheduling. This is a non-voice, operations-focused role that plays a critical part in keeping day-to-day operations running smoothly.

If you enjoy building structure, working with data, and making sure everything (and everyone) is where they need to be — this role is for you.

What You’ll Do

Attendance Management

• Track daily attendance, including absences, tardiness, and leave requests
• Maintain accurate and up-to-date attendance records
• Flag issues and coordinate with team leads to ensure accountability

Scheduling & Workforce Coordination

• Build and manage CSR schedules to ensure proper team coverage
• Adjust schedules dynamically based on operational needs
• Work closely with team leads to align staffing with demand

Operations Support

• Maintain trackers, reports, and internal documentation
• Support payroll inputs by validating attendance and schedules
• Help enforce internal processes and operational guidelines
• Take on ad hoc operational and administrative tasks as needed

Requirements

What We’re Looking For

• 3–5 years of experience in operations, workforce management, HR support, or admin roles
• Hands-on experience with attendance tracking, scheduling, or workforce coordination
• Strong attention to detail — you catch what others miss
• Comfortable working with spreadsheets, trackers, and reporting tools
• Clear communicator who can coordinate across teams

Bonus if you have:

• Experience in a BPO or customer support environment
• Exposure to QA, ticketing systems, or CRM tools
• Background in HR/admin functions (payroll support, employee coordination, etc.)
• Familiarity with tools like Google Workspace, time-tracking, or scheduling platforms