Deutsche Telekom

Operations and Service Manager Agile IT (Magenta Field Force)

Deutsche Telekom  •  Hellenic Republic (Remote)  •  3 hours ago
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Job Description

FIRST THINGS FIRST 
 
You have gained knowledge, experience, and expertise in significant projects. Now, how will you use these achievements to make some real impact on the world? At T-Digital by Deutsche Telekom our shared vision - to stay connected - drives all that we do. It is key to our becoming one of the world's leading telco groups, impacting millions of people. 
 
REASONS TO KEEP READING THIS POST: 
 
WHAT WE OFFER: 
 
  • Fully remote - or flexible work 
  • Competitive salary 
  • Annual bonus scheme (highly ranked in the tech market) 
  • Extra days off 
  • Business Trips 
  • … many more 
 
ABOUT THIS JOB 
 
 
In domain Magenta Field Force (MFF) we deliver the best IT solutions for our field service colleagues of DTAG and DT IT to achieve our common goal: TURN CUSTOMER INTO FANS! Therefore, we constantly improve our way of working and the way we are designing and delivering software. We constantly keep in touch with our users and customers to understand their needs. We are working together as ONE Magenta Field Force Team, supporting each other and using synergies where possible. 
 
Product Vision 
 
We enable DT Technik Fiber Factory and DT Field to process all orders via one order management system, so that all orders from these two units can be processed in a uniform, transparent and seamless way without media breaks, focusing on a high grade of automation and business process flexibility. We are further developing Capri so that we can manage and map the capacities of all technicians and service partners in the Fiber Factory and the DTA completely independently of the organization, in order to have the greatest possible flexibility across the entire workforce when researching and booking capacities. We are creating a joint scheduling option for all Fiber Factory and DTA field service technicians so that field service assignments can be planned with the greatest possible efficiency and cost-effectiveness and all customer appointments can be kept. 
  
All the responsibilities we will trust you with: 
 
  • Working with a multicultural, international and cross-functional team(s). 
  • Responsible for testing, deployment and production (operation responsible for all environments).  
  • Responsible for Maintain, Monitoring, Reporting and Automating our Services and Processes. 
  • Close collaboration with application and systems teams on regular meetings.  
  • Close cooperation with the business partners of DTAG and DT Technik   
  • Ability to independently collaborate with customers and translate business requirements into technical solutions. 
 
All the achievements you are proud of: 
 
  • Camunda (workflow & decision automation engine) or any similar Business Process Management tool knowledge. 
  • Basic Knowledge about Work Order Management tools (WFM-T optional). 
  • Interface knowledge TARDIS (API Management/Gateway/API design patterns).   
  • Proven working experience with Kubernetes and Docker Containers. 
  • GitLab Pipelines or any similar CI/CD Orchestration tool (ArgoCD, Github Actions, Jenkins).  
  • Scripting skills are useful, especially Java or Python.   
  • DevOps methodologies and Cloud experience would also be a plus. 
  • Knowledge of Agile process models (Scrum, Kanban, SAFe) and agile values. 
  • Security & Compliance knowledge.   
  • German language skill would be a plus, but not necessary.
 
 
 
 
THIS IS NOT A TEST 
 
…but just to be sure, check on whether you see yourself within our company values and culture. And if you DO, click on the  APPLY button 
 
  
WHAT WE STAND FOR 
 
1.    We create life-changing experiences 
2.    We promote work-life balance 
3.    We attract good fellas 
4.    We believe sharing is caring 
 
You know the job. We know what you need to do it well. Let´s talk! 
 
Deutsche Telekom

About Deutsche Telekom

Welcome to Deutsche Telekom. As one of the world's most valuable brands, we design innovative solutions and products in the areas of connectivity, networks, digitalization and security. #connectingyourworld

At Deutsche Telekom, we believe that each and every one of us has the power to move society forward. That's why we're committed to creating a culture of collaboration and innovation that everyone can participate in. We believe that diversity and inclusion are the key to creative solutions.

Our employees work in 34 countries worldwide. As a leading employer, we support them with offers and benefits that enrich their work and private life. These include flexible working hours, hybrid and remote work, learning and development opportunities, health and wellbeing, as well as attractive employee benefits.

Industry
Telecommunications
Company Size
10,000+ employees
Headquarters
Bonn, DE
Year Founded
Unknown
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