Job Description

At IBM Consulting FutureNow, we unite human expertise and artificial intelligence to deliver client results with certainty, speed, and value. Fueled by LGS, with offices in Montreal and Quebec City, we combine the strength of the IBM network with the proximity of a Quebec-based company.

Our professionals work in specialized teams on high-impact projects, offering both on-site and remote services. Regardless of your level of experience, you will be paired with a coach to accelerate your professional development in an environment where we build the future, now.

The benefits of joining our team:

• For continuous learning: access to IBM's intellectual capital and training on a multitude of cutting-edge technologies.

• For your well-being: a comprehensive group insurance package including telemedicine services, a retirement savings plan with employer contribution, IBM shares at a reduced rate, supplementary parental leave benefits and a wellness allowance!

• To enjoy more of life: annual vacation, company holidays, and time-off for life events.

In a context of growing service delivery capacity, we are looking for a candidate to act as Operations and Resource Manager – SAP Program. This person will ensure the smooth delivery of our SAP engagement for our client by managing the entire staffing process, maintaining an optimal level of service delivery, and ensuring strong daily coordination with teams and stakeholders located around the world.

The candidate will communicate effectively with the client through strong leadership and excellent communication skills.

In this role, you will ensure alignment between the resources deployed at our client and the profiles requested. You will support team engagement by mobilizing and motivating them, resolving performance issues, optimizing operations, and proposing innovative ideas, including the adoption of artificial intelligence.

As the main link between our organization and the client, you will help maintain trust, ensure service quality, and identify opportunities to expand our presence in emerging technology areas.

Here is how you will be involved:
Operational excellence
• Oversee the delivery of LGS services and ensure the quality of execution.
• Report to the LGS project governance team.
• Ensure that resources remain motivated and engaged throughout the project.
• Develop strategies to optimize resource management and reduce project costs.
• Act as an AI Champion to encourage the adoption and integration of artificial intelligence tools.
• Collaborate with external partners, FutureNow sites around the world, and the client.

Client relations and governance
• Actively participate in meetings with the client.
• Propose operational improvement initiatives tailored to the project’s needs.
• Manage resource-related escalations by providing concrete and effective solutions.
• Identify opportunities to expand and enhance service delivery with the client.

Performance and engagement
• Monitor the performance of resources assigned to the project.
• Propose coaching and continuous improvement plans.
• Strengthen team engagement by organizing service team and global team meetings.
• Promote learning by leading knowledge sharing sessions.

Staffing and recruitment
• Work closely with recruitment and workforce management teams to ensure smooth service delivery.
• Actively participate in the project staffing process, including candidate validation, interviews, and résumé enhancement.
• Contribute to daily reporting to the executive team.
• Take part in resource onboarding and knowledge transfer.

Your experience:
• 5 to 10 years of experience in service delivery, project coordination, staffing, or resource management in a SAP environment.
• Strong knowledge of SAP and concrete experience in staffing or recruitment.
• Proven experience in a large project or large enterprise environment.
• Bilingual in French and English, as you will collaborate with resources located outside the province of Quebec.

Your skills:
• Autonomous and proactive, able to take initiative and fully engage.
• Excellent communication skills, both spoken and written.
• Ability to manage multiple priorities simultaneously and innovate in problem solving.
• Diplomatic, organized, and effective in managing interpersonal relationships.

#CICJOBS #IBMJOBS

The use of the masculine gender is done solely for the purpose of simplifying reading and research, and does not aim at any form of discrimination. LGS values diversity and inclusion and this wording has no discriminatory intent.

Be Yourself at LGS

LGS is committed to considering all qualified candidates without regard to ethnicity, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodiversity, age, veteran status, or other characteristics.

This role may involve working with one or more technologies covered by export regulation sanctions. If you are not a Canadian permanent resident or Canadian citizen, please inquire with your talent acquisition advisor.

AP-2001094