Job Description

abra professional services is seeking an Operations and Production Specialist

We are looking for a skilled Operations and Production Specialist to operate, monitor, maintain, and support production digital systems in a complex, business-critical environment.

This role requires extensive experience in Production, Operations, infrastructure, and IT within web environments, including hands-on troubleshooting, IIS, databases, scripting, and system monitoring.

A full-time hybrid position based in Central Israel, with 1 day a week remote. The role requires high availability, including occasional work during nights, weekends, and holidays.

Key Responsibilities:

1. Operate, monitor, build monitoring processes, and maintain mission-critical production systems.
2. Troubleshoot issues in critical services, including systems with IIS interfaces and database integrations.
3. Work with cloud services and support version deployments.
4. Participate in and lead initiatives to improve system availability, stability, performance, and resilience.
5. Analyze recurring issues, initiate systemic solutions, and follow up on their implementation.
6. Coordinate and manage operational processes across multiple stakeholders within the organization.

Requirements

Professional requirements:

• At least 7 years of experience in Production / Operations / Infrastructure / IT roles in web environments – mandatory.

• Experience working with IIS – mandatory.

• Experience operating application systems connected to databases such as Oracle / SQL – mandatory.

• Experience working with Windows and Linux operating systems.

• Experience writing scripts in PowerShell / Bash / Python – mandatory.

• Hands-on experience with application troubleshooting and understanding of sessions, headers, and cookies – mandatory.

• Hands-on experience working with Chrome DevTools – mandatory.

Personality requirements:

• System-wide perspective and operational thinking.

• Service-oriented approach and ability to work as part of a strong, collaborative team.

• Personal responsibility, orderliness, and attention to detail.

• Ability to work in a fast-paced environment with high availability.

• Self-learning abilities, initiative, creativity, and strong problem-solving skills.

Main interfaces:

• Development teams – support with deployments, monitoring, troubleshooting, and understanding application needs.

• Infrastructure and DevOps teams – storage, databases, communication, servers, information security, architects, and more.

• Business and Data stakeholders – support with issues, generate insights, and understand critical business processes.