Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
Ensure the stability, availability, and timeliness of batch and online processes, guaranteeing that Java application jobs and SAP chains run according to schedule, with proper evidence, traceability, and failure‑recovery procedures; maintain the monitoring of critical transactional systems and manage backups/restores in accordance with IT policies.
Responsibilities
1) Daily Monitoring and Operations
Operate and monitor automated workflows (jobs/chains) in Control‑M, including job initiation, tracking, dependencies, retries, and operational closures.
Monitor the health of transactional systems (e.g., Tandem, OmniPayment) and availability dashboards, activating established procedures in the event of degradation.
Verify integrity and cycle times of Java jobs and SAP chains, documenting execution evidence.
2) Incident and Request Management (AMS)
Log, classify, prioritize, and follow up on tickets in the corporate ITSM tool (e.g., ServiceNow), ensuring timely escalation to resolver groups.
Execute recovery playbooks, perform initial triage, apply containment actions, and communicate updates to stakeholders.
Ensure SLA and service window compliance while maintaining end‑to‑end traceability.
3) Backup and Recovery
Administer and validate backups and restorations using the designated platforms (e.g., CommVault Simpana, Veeam Backup & Replication), in accordance with retention policies and periodic restore testing.
4) Support for Changes and Releases
Support release and maintenance windows (night or weekend), ensuring the orderly execution of process chains and performing stability post‑checks.
5) Coordination and Communication
Collaborate with multidisciplinary resolver teams (Java/ABAP development, integration, infrastructure, DBAs, networks, security) to ensure definitive resolution.
Produce operational reports (failures, processing times, retries, MTTR/MTBF) and propose adjustments to schedules or dependencies.
6) Continuous Improvement
Identify error patterns and opportunities for automation or standardization of repetitive tasks; promote lessons learned and process‑chain hardening.
Who You Are
Language
Being You
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.
What You Can Expect
Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.
From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
We have the world’s best talent that design, run, and manage the most advanced and reliable technology infrastructure each day. Together, we think holistically about the health of these vital technology ecosystems.
We are a focused, independent company that builds on our foundation of excellence by creating systems in new ways. Bringing in the right partners, investing in our business, and working side-by-side with our customers to unlock potential. We're raising the bar.
Our experience speaks for itself: We have tens of thousands of highly skilled employees around the world serving most of the Fortune 100 companies. But our purpose is what drives us: Advancing the vital systems that power human progress. Because when a digital ecosystem is healthy, it can more readily adapt and support continuous growth and that opens up a world of possibility for everyone.
Together, we are the heart of progress.
