Job Description

JOIN OUR MISSION

This is more than an event support role-it is an opportunity to help create the experiences, operations, and member services that strengthen state governments across the South. As the Operations & Events Associate, you will play a vital role in ensuring CSG South programs, meetings, conferences, and daily operations are delivered with excellence, professionalism, and attention to detail. From supporting the Southern Legislative Conference to coordinating travel, managing registrations, and helping maintain efficient office operations, this role is essential to the member experience and organizational success. If you thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering exceptional service and execution, we invite you to join our team.

WHO WE ARE

The Southern Office of The Council of State Governments (CSG South) empowers and elevates public servants across the 15 Southern states. Through policy innovation, leadership development, and regional collaboration, we equip leaders to serve their constituents with excellence. We live out our core values in all that we do:

• Servant's Heart – We lead by serving others.
• Ambitious – We set bold goals and pursue them relentlessly.
• Adaptable – We respond to challenges with innovation and agility.
• Accountable – We honor commitments and own our outcomes.
• Credible – We earn trust through excellence and integrity.

1B

CSG South seeks a highly organized and service-oriented Operations & Events Associate to support the successful execution of conferences, leadership programs, state visits, and daily organizational operations. This role serves as a key member of the Operations & Events team, providing event coordination, participant support, travel management, registration administration, and operational assistance that contribute to the success of CSG South programs and member services. The Operations & Events Associate works closely with the Director of Operations & Events and colleagues across the organization to ensure events are well-executed, logistics are coordinated effectively, and operational needs are addressed in a timely and professional manner. This position exercises sound judgment, strong attention to detail, and exceptional customer service while supporting multiple priorities in a deadline-driven environment.

ROLE RESPONSIBILITIES

Event Operations & Conference Support

• Support planning and execution of the Southern Legislative Conference, leadership development programs, fly-ins, state visits, and other organizational events.
• Coordinate registration activities, attendee communications, reports, badges, ribbons, and conference materials.
• Serve as the primary administrator for event registration, housing, and participant management systems, including Cvent, Passkey, JotForm, Zoom, and other event technology platforms.
• Coordinate transportation and travel logistics for presenters, participants, designated guests, and event programming for the region's meetings, conferences, and programs.
• Support guest, youth, and volunteer, and recognition programs associated with conferences and events, including registration, communications, training materials, and operational logistics.
• Assist with registration system training and on-site support for volunteers, temporary staff, and event personnel.
• Maintain and administer event registration and hosting for virtual events using the Zoom platform.
• Organize and monitor participant room blocks, housing reservations, and rooming reports, serving as a primary point of contact for designated participant housing and registration needs.
• Coordinate transportation and travel logistics for presenters, participants, designated guests, and member events.
• Serve as on-site event staff support for assigned meetings, conferences, and programs.
• Assist with venue, hotel, vendor, and supplier coordination as assigned.

Member Services & Administrative Operations

• Coordinate communications and mailings to elected officials, legislative staff, program participants, and external partners.
• Serve as a point of contact for incoming office communications and direct inquiries appropriately.
• Support staff travel arrangements and logistics for meetings, programs, and state visits.
• Assist with office operations, inventory management, vendor coordination, facility support, and supply procurement, including coordination of office service providers and operational technologies.
• Maintains internal staff directories and designated administrative systems.
• Coordinate designated office technology and vendor relationships, including telecommunications systems, office equipment, security systems, copier and printer systems, and related operational services.
• Maintains office shipping and postage processes, including supporting staff use of the Pitney Bowes SendPro machine, coordinating outgoing mail and packages, and maintaining related supplies.
• Prepare internal or event briefing materials, meeting packets, correspondence, and other administrative resources that support organizational meetings, programs, and events.
• Support general organizational operations and member service functions as assigned.

Collaboration & Service Excellence

• Serve as the primary point of contact for designated participant services, including registration, housing, travel logistics, and related conference support.
• Collaborate with colleagues across departments to support successful events and organizational initiatives.
• Contribute to the continuous improvement of operational processes and event experiences.
• Reinforce CSG South's mission, values, and commitment to exceptional member service through daily interactions and work products.

QUALIFICATIONS

• Bachelor's degree in event or project management, hospitality, communications, public administration, business administration, or a related field; or an equivalent combination of education and experience.
• Two or more years of professional experience supporting events, conferences, programs, operations, or administrative functions.
• Strong organizational and project coordination skills with exceptional attention to detail.
• Excellent customer service and communication skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Experience with project management platforms, CRM/event management tools, and Microsoft Office Suite.
• Strong interpersonal skills, including self-awareness, sensitivity, and valuing others.
• Dedication to public service with an unfailing commitment to act with civility, remain nonpartisan, and steward resources responsibly.
• Willingness to travel routinely (up to 15%) for conferences, events, or meetings.

WE ALSO OFFER

• A hybrid work schedule: Based in Decatur, GA, with the option to regularly work from home on Tuesday and Thursday unless traveling, discontinued, or temporarily suspended for business reasons.
• Generous personal paid and sick leave policies plus 12 paid holidays.
• Office closure the week between Christmas and New Year's Day, a paid day off in the month of your birthday, and other periodic telework or paid comp days. These benefits are at the discretion of the Regional Director.
• A recently renovated office with amenities such as beverages, an in-office business casual dress code, and a collaborative floor plan with options for various workstyles and sit-to-stand desks.

To learn more about CSG South visit us at www.csgsouth.org To learn more about careers at CSG, and about our comprehensive benefit offerings, including medical, dental, vision, retirement, paid time off, PSLF eligibility and more, please visit our website here

COMPENSATION

The salary range for this position, based in Decatur, GA, is $55,000 to $65,000. This salary range is subject to change based on work location and market conditions.

APPLICATION INSTRUCTIONS

Interested applicants must complete the online application and include resume and cover letter.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.