Job Description

Operations and Development Lead | 10549 | Permanent Contract | 37 hours per week | £43,822 to £48,227 per annum | (Grade K) | County Hall, Norwich

An exciting opportunity has arisen for an Operations and Development Lead to lead our Adult Social Services Brokerage function. This is a hybrid role, with the office base at County Hall in Norwich.

We are seeking a hardworking, driven and highly organised person with experience in brokering care provision. It is an excellent time to join the team, as we have recently completed a full review of our end‑to‑end sourcing processes. The team will begin working under the new sourcing model from April 2026, making this a key role in developing and improving ways of working.

You will be responsible for ensuring an efficient, effective, and high-quality service to all internal and external customers for all residential, nursing, home care, day services and transport sourcing, negotiating, placement and contracting activity for older persons and people with physical disabilities, mental health or learning disabilities.

You will identify change and development opportunities and take the lead on planning and delivering project work within brokerage and across impacted departments.

You will develop procedures and guidance for every activity to ensure all brokerage colleagues deliver consistent and effective output that ensures quality and consistency and increases efficiency and productivity. The role will implement control and audit regimes to ensure procedures are being followed and quality is being delivered to agreed service standards.

To build meaningful relationships with the people we support, this role requires regular in-person work in both the office and community

For further information about the role, please contact Gilly Brown, Brokerage Service Manager, at gilly.brown@norfolk.gov.uk

Before you apply, we recommend reading the full and Person Specification to help you demonstrate you meet the criteria. You can also find information on our Terms and Conditions here.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.
• Financial benefits such as:
  • ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.

  • Tax efficient ways of getting extra pension and new bikes

  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)

  • A payment if you refer someone you know to a hard to fill job

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: Friday 29 May 2026 at 23:59

All other applicants closing date: Sunday 7 June 2026 at 23:59