We are seeking a proactive and detail-oriented Operations Analyst L2 Support to join our team. This role is critical in ensuring seamless production support, job monitoring, and incident resolution within the finance operations environment. The ideal candidate will collaborate closely with technical squads, key end users, and SMEs, especially during month-end activities.
Key Responsibilities:
Monitor scheduled jobs to ensure they run successfully and on time.
Manage production support channels and respond to ServiceNow tickets in a timely and efficient manner.
Investigate production issues, resolve them directly or route them to the appropriate squad.
Actively participate in month-end close activities, ensuring all operational tasks are completed without disruption.
Maintain strong communication with key end users and subject matter experts (SMEs) on month-end critical dates and activities.
Provide timely updates and escalation for any production issues impacting financial operations.
Gather and document impact details including materiality, affected accounts, and impacted processes during issue resolution.
Work collaboratively with cross-functional teams to drive continuous improvements in support processes and operational efficiency.
Requirements:
3+ years of experience in L2 production support or financial operations.
Experience with job scheduling tools and incident management systems (e.g., ServiceNow).
Strong understanding of financial month-end close processes.
Excellent problem-solving and root-cause analysis skills.
Clear and effective communication skills for engaging with business users and technical teams.
Ability to work under pressure, especially during critical business cycles (e.g., month-end).
Knowledge of ITIL processes is a plus.
At PGC Digital, we empower enterprises to reimagine business transformation with cutting-edge digital solutions, global delivery expertise, and a people-first culture. As a trusted partner to SAP, Microsoft, Salesforce, and ServiceNow, we bring innovation, agility, and industry know-how to deliver measurable outcomes at scale.
What we deliver
On-Demand IT Staff Augmentation – same-day IT scaling & end-to-end enterprise software support
AI + Human Expertise in Talent Acquisition – blending precision with personalization
Greenfield, Migration & AMC Projects – accelerating digital journeys from strategy to execution
Enterprise Digital Transformation & Support – secure, scalable, and future-ready
Why customers trust us
We follow proven frameworks and global standards, reinforced by CMMI Level 3, ISO 9001, and ISO 27001 certifications—a testament to our focus on quality, process excellence, and information security.
Why employees choose us
We foster a culture of growth, inclusivity, and recognition.
Our achievements include:
Great Place to Work-Certified™
India’s Best Workplaces for Women 2024
Ranked among the Best Places to Work
Why investors believe in us
We are on a clear growth trajectory with a milestone to become a public limited company by 28th August 2026. Our IPO roadmap reflects our commitment to scaling globally, strengthening governance, and creating long-term stakeholder value.
Global presence
India – Offshore delivery excellence
Canada – Nearshore innovation hub
USA – Onsite client engagement
APAC HQ in Singapore – Driving regional growth
Future footprints (2025) – Expanding in Vietnam and India to strengthen procurement & delivery
We are more than a digital partner—we are an extension of our customers’ teams, committed to creating lasting value
📩 Connect with Us!
India : 9900085366 | UK : +44-744-710-4934 | USA : +1-831-401-4811
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