Job Description

The Operations Analyst Intern will analyze trends and optimize the current processes within our Shipping department, focusing on efficiency and cost reduction to increase customer satisfaction.

WHY Jewelers Mutual:

Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation.

As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for excellence.

We’re dedicated to fostering growth through collaboration, powered by bold thinking, teamwork, and the passion of our people.

Here, you'll:

• Move fast and embrace change
• Always look for better ways
• Grow, thrive, and help shape what’s next

Join us and be part of a culture where you can make an impact while building your future.

What you'll do:

• Work with team to define and identify trends, bottlenecks, and areas of improvement
• Assist with developing solutions by preparing and evaluating alternative workflow solutions
• Cross-functional work with internal teams and customers to understand needs and align operations and business goals
• Assist in gathering, cleaning, and analyzing large datasets related to shipping, claims, and carrier performance
• Conduct root cause analysis of operational inefficiencies and propose data-driven solutions to streamline workflows
• Support the team on specific logistics projects
• Help create and update standard operating procedures and process documentation for our product

What you'll bring:

• Must be pursuing a Bachelor’s degree in information systems, business administration, supply chain management, or similar field
• Must be junior or senior standing at the time of the internship
• Must be able to work full-time in Neenah, WI during the summer with the possibility of extending remotely (part-time) during the school year
• Proficient using Microsoft Office products
• Strong communication skills
• Strong attention to detail

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What We Offer You:

• Collaborative Culture: Work alongside talented, passionate peers who value ownership and continuous learning.
• Great Place to Work® Certified: Join a team recognized for an environment of innovation and growth.

Accessibility and Accommodations
We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process, please let us know by contacting jmrecruiting@jminsure.com.