Job Description

Requisition No: 872858

Agency: Elder Affairs

Working Title: OPERATIONS ANALYST II - 65000395

Pay Plan: Career Service

Position Number: 65000395

Salary: $3,026.44 MONTHLY

Posting Closing Date: 04/03/2026

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DEPARTMENT OF ELDER AFFAIRS

OFFICE OF PUBLIC AND PROFESSIONAL GUARDIANS

*****OPEN COMPETITIVE*****

AND RESPONSIBILITIES:

This position is responsible for comprehensive administrative support to the Executive Director and the Office of Public and Professional Guardians (OPPG).

PAY:

Salary will be commensurate with experience and qualifications. The annual salary will be $36,317.28.

DUTIES AND RESPONSIBILITIES:

This includes, but is not limited to, coordination of assignments, work projects and meetings, communicating essential information about the work of OPPG, as well as prompt customer service to all internal and external stakeholders of the OPPG.

• Coordinates meetings and schedules, sets up and operates necessary technical services or equipment as requested and communicates any problems or conflicts with office technology, equipment or supplies with appropriate office or agency management.
• Serves as the central “point of contact” for general information regarding guardianship and services of the OPPG, to other DOEA divisions and the Secretary’s office to ensure information flows smoothly and in a timely manner. Serves as the correspondence tracking point of contact with Communications, Agency Clerk and Legislative Affairs.
• Performs fiscal, personnel, purchasing tasks as assigned and other administrative functions including routine office organization, backup to the Registrar and assists Complaints Intake.
• Assist the director and legal staff with court or other administrative tribunal filings, preparation of supporting documentation for proceedings as well as administrative notifications of rule promulgation, timely filing of public meeting notices, coordination of subpoena service, court reporters, and processing invoices. Point of contact for witnesses and general legal support as requested.
• Assist with complaints regarding public & professional guardians.
• Maintains good communication with the courts or other administrative forums, state agencies and contract providers and alerts the Executive Director of any changes that need OPPG attention.
• Assist the director by handling a variety of correspondence and prioritize correspondence requiring the attention of the director. Prepares replies or delivers to appropriate OPPG staff for review or response.
• Responsible for reviewing budget and expenditure reports. This includes the review and reconciliation of P-card utilization, phones, dues, state travel and conference or continuing education requests.
• Responsible for tracking the preparation and submission of required reports prepared by the OPPG.
• Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of professional office administrative functions, phone and communication protocols, general professional office practices.
• Strong organizational skills.
• Able to multi-task, follow written and oral directions and carry out required assignments with minimal supervision.
• Strong written and oral communication skills, correct grammar, punctuation and spelling, attention to detail and able to maintain professional and courteous demeanor and be able to adapt to change.
• Able to establish and maintain cooperative working relationships, work independently and as part of a team within the unit and the agency as appropriate.
• Abe to navigate multiple computer screens, applications and online research engines.
• Proficient in Windows operating environments to include Word, Excel, Outlook, PowerPoint, OneDrive and SharePoint.
• Familiarity with Florida statute, administrative code, rule promulgation procedures, public records.

REQUIREMENTS:

• Two years of professional experience in administrative functions and general professional office practices.
• An associates degree from an accredited college or university can substitute for the required experience.

THE BENEFITS OF WORKING FOR THE STATE OF FLORIDA:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive employee benefits including:

• State Group Health Insurance Coverage;
• $25,000 Life Insurance Policy (100% paid by employer);
• Dental, vision, and other supplemental insurance options available;
• Annual and Sick Leave benefits,
• 10 paid holidays each year;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);
• Flexible Spending Accounts; and
• Tuition waivers to attend State of Florida community colleges, colleges, and universities!

For a more complete list of benefits, click https://www.mybenefits.myflorida.com/.

OUR ORGANIZATION AND MISSION:

The Department is dedicated to promoting the well-being, safety, and independence of Florida's seniors, their families, and caregivers. Its vision is for all Floridians to live well and age well.

SPECIAL NOTE:

Candidate Profile (application) must be complete in its entirety.

• Include supervisor names and phone numbers of all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed. Gaps of employment for 3 months or more MUST be addressed on application.
• Experience, education, training, knowledge, skills, and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
• It is unacceptable to use the statement “See Resume” in place of entering work history.
• Periods of employment should be entered with the most recent/current listed first.
• If you are a retiree of the Florida Retirement System (FRS), please contact the FRS to determine if your current benefits may be affected if you are reemployed with the State of Florida in an FRS-covered position. Your current retirement benefits may be canceled, suspended, or deemed invalid depending upon the date of your retirement.
• If claiming Veteran’s Preference, candidates MUST attach supporting documentation (DD214).
• If claiming Right to First Interview, candidates MUST attach a copy of your official layoff letter when applying.
• All documentation is due by the close of the vacancy announcement.

If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

BACKGROUND CHECKS:

Successful completion of a Level 2 Criminal History Background Check is required for all applicants selected for this position.

APPLICANT INFORMATION:

Applicants should apply on-line via the People First Website https://peoplefirst.myflorida.com by 11:59 p.m. (EST) on the closing date of the position vacancy advertisement but are strongly encouraged to apply by 6:00 p.m. on the closing date to avoid any system down times or any other complications that may arise.

If you have problems applying on-line, call the People First Service Center at 1-877-562-7287 Paper applications will not be accepted by the agency.

The Department of Elder Affairs is an "older worker-friendly" employer and also lists vacancies on the Silver Edition website, found at http://silver.employflorida.com, that connects persons age 50 and older with other businesses/volunteer organizations/employers who specify they are "older worker-friendly."

The Department of Elder Affairs is an E-Verify employer and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each New Employee’s I-9 Form to confirm work eligibility.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here All documentation is due by the close of the vacancy announcement.