Job Description

Requisition No: 886218

Agency: Department of Health

Working Title: OPERATIONS ANALYST I - 64005242

Pay Plan: Career Service

Position Number: 64005242

Salary: $34,760.18 Annually

Posting Closing Date: 11/19/2026

Total Compensation Estimator Tool

Florida Department of Health

Open Competitive Opportunity

Division of Disease Control and Health Protection

Bureau of Epidemiology

Immunization Section

This position requires daily in-office work

**This requisition may be used to fill multiple positions**

Your Specific Responsibilities:

This is a responsible position requiring the incumbent to work independently and to use good judgment regarding the enforcement of standard operating procedures for the Florida State Health Online Tracking System (SHOTS), the statewide immunization registry. This position requires extensive work with the healthcare provider community in Florida and must always represent the department in a positive and professional manner. The Incumbent in this position must also be capable of understanding and observing appropriate protocol regarding all standard operating procedures for the program. The incumbent must also maintain a thorough working knowledge of the Florida SHOTS system and its functionality to appropriately address end-users' requests.

The Operations Analyst I performs the following tasks:

Enrollment Processing – Maintain working knowledge of standard operating procedures to review, evaluate process and correct enrollment applications while categorizing non-enrollable applications for proper and timely follow-up for the Florida SHOTS system. Timely enrollment processing goal is one (1) day.

Enrollment Issues Resolution - Utilizing standard operating procedures, the incumbent will regularly perform audits of the Florida SHOTS database and identify enrollment issues and either resolve the issue or report to the supervisor the issue with reasons and timeliness. Enrollment roster is to be reviewed once a month or more often, and resolutions are to be completed prior to the enrollment or issue expiration dates.

Enrollment Support – Utilizing standard operating procedures and knowledge of the Florida SHOTS system, the Incumbent will properly resolve issues for end-users and report the findings. Timely response to communications is two business hours with a direct response or forwarding to supervisor.

Training Support- The Incumbent will assist with the training of end-users, including development and maintenance of web-based training and user manuals and end-user coaching. Web-based training and user manual support is to be coordinated to ensure the products are ready for deployment with the associated release.

Administrative Support - Working within standard operating procedures, the incumbent will provide support in the administrative aspects of the Florida SHOTS system, including timely record scanning, filing, and organization maintenance.

Enrollment Documentation - The incumbent will periodically review standard operating procedures and recommend updates to supervisor based on system and process changes.

Required Knowledge, Skills, and Abilities:

• Knowledge of methods of data collection and analysis.
• Ability to collect, evaluate and analyze data.
• Ability to organize data into logical format for presentation in reports, documents, and other materials.
• Ability to conduct fact-finding and solve research.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships.

Qualifications:

Minimum:

• High School Diploma or equivalent.

Preferred:

• One year of experience working in an immunization and/or healthcare organization.
• One year of experience working with Florida SHOTS.
• One year of experience using a multiline telephone system.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Tallahassee, Florida

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.