Job Description

Requisition No: 873443

Agency: Environmental Protection

Working Title: OPERATIONS ANALYST I - 37011357

Pay Plan: Career Service

Position Number: 37011357

Salary: $46,076.76

Posting Closing Date: 04/08/2026

Total Compensation Estimator Tool

OPERATIONS ANALYST I ( Pending Reclass to Operations Analyst II)

State of Florida

Department of Environmental Protection

This position is located in Orlando, FL

INTERNAL AGENCY ONLY

and Responsibilities:

In carrying out the duties of this position, the incumbent is expected at all times to be aware of and abide by the Department’s Standards of Conduct, as well as any and all departmental and/or work unit rules, directives, policies, procedures, and/or general orders applicable to performing the duties of this position.

The Incumbent is expected to exhibit that they are active team members, focused on the success of the team and program by their positive actions. These actions include the ability to communicate respectfully, openly and honestly with superiors, peers and others, actively listening to new ideas of others, understanding and valuing diversity in the workplace, maintaining a professional attitude when receiving assignments, remaining calm and reasonable in tense situations, delivering negative feedback to others in a constructive and private manner, shifting focus based upon the priorities of the organization without negatively impacting the organization’s mission, accepting constructive feedback, and contributing and listening during meetings, trainings and other group discussions. Every effort must be made to adjust to varying situations and work requests in a positive manner. Will conduct organizational studies and evaluations on office procedures providing technical assistance and developing procedures to assist the district to operate more efficiently and effectively.

Duties are:

Reviews and consults on the implementation of moderately complex paper and electronic records in accordance with procedures established by the Department of State, the Department of Environmental Protection, and the Central District. Proper management includes filing and ensuring that documents are not retained past the retention time, unless there is a documented business need to retain them. Consults on any updates to internal procedures.

Reviews and coordinates moderately complex DMRs and update DMR Review SharePoint Site as assigned and alerts the appropriate manager/staff when noncompliance thresholds are met.

Consults on procedures to ensure work meets internal and external dashboards and key performance indicators.

Consults with Central District Management on public records requests; ensures responses are provided timely, thoroughly, and accurately to public records and information requests.

Reviews, consults on, and implements the processing of the entry of moderately complex data from CAP and Permitting/Waste Cleanup related reports to include drinking water, wastewater, groundwater, air, asbestos, and others as appropriate. Update internal and external tracking as necessary.

Consults with Central District staff on the updating of moderately complex permitting data in WAFR and WAFR PA as appropriate to ensure it accurately reflects the required parameters as new facility permits are issued and/or modified. Promote electronic data submission through support of EzDMR including updates, corrections, and generation of new templates.

Coordinates with Central District staff on the entry of moderately complex data into the various Departmental databases, as requested. Databases can include but are not limited to Oculus, Oracle, Asbestos, Air Resources Management, Potable Water Systems, and others are required or assigned.

Consults with staff on moderately complex questions and answers from the general public regarding routine environmental issues and maintains a directory of affiliated agencies and entities so that the public may be referred to as the proper authority. Coordinates the answering and routing of all incoming telephone calls to maintain efficiency of calls being assigned by the appropriate section or individual from the central switchboard. Coordinates the taking and relaying of messages for personnel when they are unavailable. Oversees and coordinates the greeting of, announcing of, and directing of all visitors to the appropriate areas and the issuing of visitor identification badges.

Implements and coordinates the scanning of moderately complex incoming paper mail, and properly routing both electronic and paper copies and logging/filing as appropriate.

Coordinates the utilization of Cherwell for mail centralization. Work shall include, but not be limited to, coordinating the processing of documents for OCULUS; entry and mailing (electronic & paper); and database updates, within established timelines.

Coordinates with Central District staff on the receipt and opening of incoming paper mail, that the incoming documents are stamped with the date stamp and distributed to the various sections, addressee or to the Data Entry Section.

Coordinates with Central District staff on the receipt of electronic mail, ensuring appropriate routing and filing in the proper electronic filing system.

Completes purchasing and various financial related and travel tasks as assigned.

Oversee and maintain reception area and ensures workspace in a neat and orderly manner.

Performs other work as assigned by Supervisor.

Required Knowledge, Skills, and Abilities:

• Knowledge and proficiency in Microsoft office applications and have general knowledge of PC operation and maintenance.

• Knowledge and ability to enter and retrieve data from various Departmental database(s)
• Ability to understand and apply applicable rules, regulations, policies, and procedures; as well as having a general knowledge of the Department’s permitting, compliance, and business policies and procedures.
• Ability to plan, organize, coordinate work assignments, organize work files, interpret, and evaluate technical information, and compile reports as necessary.
• Ability to work, establish, and maintain effective relationships with co-workers and other State agencies.

• Knowledge of proper telephone etiquette, procedures, and operation, as well as interpreting customer needs for routing calls as appropriate; including, the prompt response to all phone calls (or emails) or other requests from the public.
• Knowledge of Florida Public Records Management including storage, retrieval, and public records requests.
• Knowledge of accurate use of English grammar, punctuation, spelling, and provide accurate proofreading.
• Ability to work both independently and in a team environment, sometimes with shared responsibilities.
• Ability to communicate effectively both orally and in writing professionally with both internal and external customers and make exceptional customer service a priority.
• Ability to follow directions and meet designated Level of Service protocols and timeframes.
• Ability to file accurately and retrieve file information.
• Ability to keep supervisor informed of all relevant events, including but not limited to, changes in work schedule, progress on assigned work tasks, and relevant contacts from the general public.
• Ability to avoid personal use of department resources such as vehicles, computers, e-mail, and phones.
• Ability to always dress and act professionally when representing DEP, whether inside or outside the office environment.

Minimum Qualifications:

• At least 2 years of verifiable related experience. Post-secondary degrees from an accredited college or university may be used as an alternative for the required years of experience on a year-for-year basis. A credential evaluation report from an approved agency must be submitted along with all foreign degrees.
• Travel.
• Valid Driver’s License.
• The incumbent of this position, in accordance with sections 110.1127 and 435.04, Florida Statutes and DEP Directive 422, Background Investigations, is required to successfully complete a background and fingerprint check.
• Vendor Invoice, Chapter 215.422, F.S.

Position of Special Trust Requirement:

This position is designated as a Position of Special Trust in accordance with DEP Directive 422, Positions of Special Trust or Responsibility. Successful completion of background screening will be required for this position.

Pay:

$46,076.76

Our Organization and Mission:

The Florida Department of Environmental Protection (DEP) is the state’s lead agency for environmental management and stewardship - protecting our air, water and land. The vision of DEP is to advance Florida’s position as a world leader in protecting natural resources while growing the state’s economy. DEP encourages its leaders to constantly innovate and seek efficiencies. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly.

Where You Will Work:

The CD encompasses over 9,000 square miles and is home to North America’s most diverse estuary, the Indian River Lagoon, as well as five first magnitude springs (Silver Springs, Rainbow, Silver Glen, Volusia Blue and Alexander) and 11 Outstanding Florida Waterways. We also enjoy having seven aquatic preserves and 14 state parks within CD boundaries. Our unique and diverse district also incorporates some of the largest tourism destinations in the country. CD strives to safeguard Florida’s natural resources, while creating strong community partnerships to provide a healthy and sustainable environment that is accessible to Floridians and visitors alike.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);
• Tuition waivers;
• Total Compensation Estimator Tool
• And more!

For a complete list of benefits, visit www.mybenefits.myflorida.com

Special Notes:

DEP is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following email addresses:

HR_VeteransPreference@dep.state.fl.us

HR_Recruitment@FloridaDEP.gov

An individual with a disability is qualified if he or she satisfies the skills, experience, and other job-related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DEP Human Resources (HR) Office at (850) 245-2511. DEP requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here All documentation is due by the close of the vacancy announcement.