Job Description

Seeking a full-time Operations Analyst to support our Accounting department at Carlsbad Medical Center, located at 2430 W Pierce St, Carlsbad, NM.

Schedule: Monday through Friday, from 8:00 am - 5:00 pm.

We know it's not just about finding a job. It's about finding a place where you are respected, valued, and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.

What we Offer:

Competitive Pay

Medical, Dental, Vision, and Life Insurance

Generous Paid Time Off (PTO)

Extended Illness Bank (EIB)

Matching 401(k)

Opportunities for Career Advancement

Rewards & Recognition Programs

Exclusive Discounts and Perks

Job Summary

The Operations Analyst supports operational and financial performance by identifying process gaps, analyzing data trends, and collaborating with stakeholders to improve revenue cycle functions. This role investigates workflow issues, develops actionable insights, and supports system or process enhancements to drive efficiency, accuracy, and compliance across departments.

Essential Functions

• Analyzes revenue cycle performance metrics to identify root causes of process inefficiencies and recommend improvements.
• Collaborates with cross-functional teams to implement projects that reduce denials, improve collections, and support overall revenue cycle effectiveness.
• Investigates errors in billing or processing and proposes solutions aligned with system capabilities and business needs.
• Tracks and monitors new and existing service lines, providing reporting and insights to stakeholders.
• Leads or supports projects related to process improvement, standardization, and operational optimization across departments.
• Provides oversight of Industrial Accounts Receivable (AR) billing and collections to ensure timely resolution.
• Applies knowledge of billing policies, procedures, and regulatory guidelines to ensure compliance.
• Develops documentation, workflows, and system specifications to support change initiatives.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Associate Degree in Business or Finance required
• Bachelor's Degree in Business, Finance, Healthcare Administration, or related field preferred
• 3-5 years of experience in hospital revenue cycle, process improvement, or project management required

Knowledge, Skills and Abilities

• Strong knowledge of revenue cycle operations, billing practices, and healthcare reimbursement methodologies.
• Proficient in process improvement tools and project management methodologies.
• Ability to analyze data, identify trends, and present actionable recommendations.
• Strong interpersonal and communication skills to collaborate across clinical, financial, and operational teams.
• Demonstrated ability to manage multiple priorities and drive cross-functional initiatives.
• Proficiency in Microsoft Office Suite, data analysis tools, and healthcare billing systems.