Job Description

Key Responsibilities

Reporting & Operational Support

• Support recurring and ad hoc reporting and analytical requests across the Americas Operations organization.
• Partner with business stakeholders to clarify requirements, understand business needs, define expected outputs, and deliver timely reporting support.
• Prioritize and complete requests accurately and in alignment with business priorities and established timelines.
• Translate data into clear findings and effectively communicate updates and insights to leadership and non-technical stakeholders.

Reporting Maintenance & Data Quality

• Maintain existing operational reports, dashboards, queries, and recurring data outputs to ensure continued accuracy, reliability, and usability.
• Monitor reporting outputs and identify potential data quality, functionality, or performance issues.
• Troubleshoot reporting issues, query errors, and data discrepancies, partnering with stakeholders and technical teams as needed to determine root causes and support resolution.
• Perform routine data validation and quality checks to ensure reporting outputs are complete and accurate.

Reporting & Analytics Development

• Develop new reports, dashboards, queries, and analytical outputs with guidance based on defined business requirements.
• Use SQL, Tableau, Tableau Prep, Google Cloud Platform, and Microsoft Excel to support reporting, data preparation, visualization, and operational analysis.
• Translate business questions into clear, actionable reporting and analytical deliverables.
• Analyze operational data to identify trends, opportunities, and insights that support leadership decision-making and business performance.
• Incorporate stakeholder feedback to refine reporting solutions and improve usability.

Continuous Improvement

• Identify opportunities to simplify reporting processes, automate recurring outputs, and improve reporting efficiency.
• Support enhancements to existing reports and dashboards based on evolving stakeholder and business needs.
• Contribute to reporting documentation, process consistency, and the adoption of analytics tools and resources across the organization.

Required Qualifications & Skills

• Strong analytical and problem-solving skills with a high level of attention to detail.
• Ability to manage multiple priorities, organize work effectively, and meet established deadlines.
• Ability to communicate data, findings, and technical information clearly to leadership and non-technical stakeholders.
• Ability to collaborate effectively with business stakeholders and technical partners.
• Proficiency in Microsoft Office, including advanced Microsoft Excel capabilities such as pivot tables, XLOOKUPs, formulas, and data analysis.
• Experience with Tableau and Tableau Prep.
• Experience working with Google Cloud Platform or similar cloud-based data environments.
• Working knowledge of SQL, including the ability to review, maintain, and modify existing queries.
• Experience with Python, including the ability to review, troubleshoot, and maintain existing code and processes.
• Ability to learn new reporting tools, data sources, and business processes.

Preferred Qualifications

• Experience developing reports, dashboards, or data visualizations.
• Experience working with operational or business performance data.
• Experience with Python or other analytical programming languages.
• Experience identifying opportunities for reporting automation or process improvement.

Please note that this is a hybrid position and requires going to the Guadalajara office 4 times per week.

If you're interested, please apply with your resume in English

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?