The Operations Analyst role will be key in the ongoing continuous improvement culture of operations team and wider business. They will process KPIs on a regularly basis and critically analyse the data to provide management information to identify improvement opportunities and detect negative performance trends allowing them to be reversed quickly.
The role will provide much greater clarity of all aspects of performance, specifically sites issuing but also provide insight into processes that are not working well, performance of equipment impacting customer perceptions and right first time performance of field operations.
As well as managing existing KPIs they will involve development of new monitoring systems and ad hoc analysis of specific issues be they reactive or proactive.
The Operations Analyst will also be expected to act as the conscience of the business, highlighting where greater scrutiny is required as well as identifying and implementing improvement opportunities such as system CRs. The key focus of the role is ensure the highest possible site uptime across the Parkineye estate which will require the candidate to tenaciously chase outstanding issues and problems to ensure they get resolved quickly and fully.
The role will work directly with the Head of Operations Maintenance but will mean close cooperation with many other parts of the business.
KEY DUTIES & RESPONSIBILITIES:
FORMAL QUALIFICATIONS & EXPERIENCE REQUIRED
PERSONAL ATTRIBUTES/SKILLS
Parkingeye is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.
Since 2004, Parkingeye has grown from pioneer to forward-thinking industry leader. For almost 20 years we’ve focused on getting results for our customers - whether that’s eradicating abuse, unlocking greater revenue potential to support growth, driving out cost or simply making life easier.
We provide complete car park management that can transform how your site operates. Our solutions encompass:
ANPR, our accurate systems ensure fair and efficient enforcement. We’ve refined ANPR further, creating a unique Bay Enforcement solution that helps you protect key areas on your car park such as Blue Badge bays.
ParkEV, our EV charging solution. We utilise Evology chargers to create a reliable and effective charging solution that can help your car park adapt to changing user demand.
Data and insight. Your car park is a treasure trove of data. ParkIQ allows you to access this through a powerful insight suite and fully customisable reporting.
Payment options. Drive increased revenue through a range of flexible and reliable payment solutions, allowing you to give visitors several ways to manage their stay on your car park.
No two car parks are the same, we use our years of experience to empower your site with a completely tailored solution, whether you’re running a small surface site or juggling a large estate of complex multi-purpose car parks.
This is why we have a 97% client retention rate. Our teams deliver results that help our customers thrive - including 5 of Britain’s top 6 supermarkets, the world’s largest hotel chains, thousands of retailers, property management giants, NHS Trusts, and some of the country’s most prestigious universities.
Our role as an industry leader is something we take very seriously. We work hard to raise standards and to promote compliance with both industry specific regulations and with all other relevant laws.
Parkingeye is a member of the British Parking Association (Membership Number 30198) and its Approved Operator Scheme (AOS).
