American Honda Motor Company, Inc.

Operations Analyst

American Honda Motor Company, Inc.  •  Marysville, OH (Remote)  •  21 hours ago
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Job Description

Legal Entity: Honda Federal Credit Union
Business Unit: Honda Federal Credit Union
Department: Operations

Division: 1CU
Work Location: Honda Federal Credit Union - Marysville, OH State Route 739 Location
Shift: 1st
Workstyle: Remote Eligible up to 20%
Career Level: 2
Job Grade: Non-Exempt-5 (NE5)

Job Purpose

The Operations Analyst role works with vendors to resolve system issues and is a subject matter expert on a variety of projects for member service systems and procedures. The Operations Analyst assists HFCU staff with issues pertaining to member accounts, HFCU services and system.

Key Accountabilities

  • Product/system quality control – Monitor system performance to ensure end user experience is optimal
  • Digital banking support – monitor systems to ensure availability to end users, take immediate action when made aware of system issues. Test and approve release of new features or application updates to ensure digital banking services are kept current
  • Troubleshooting system anomalies or failures – work with appropriate support groups and business partners to make services available to end users as soon as possible
  • Episys system release management – communicate new items to applicable departments and coordinate testing of features prior to the release being moved to the live environment, own the testing for any items impacting the member service team

Qualifications, Experience, and Skills

  • High School diploma required
  • Three to five years in a financial services environment
    In-depth knowledge of HFCU systems such as Symitar, Akcelerant, Action, etc.
  • In depth knowledge of HFCU policies and procedures
  • Proficient in both verbal and written communication
  • Project experience a plus



What differentiates Honda and make us an employer of choice?

Total Rewards:

  • Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
  • Paid Overtime
  • Regional Bonus (when applicable)
  • Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
  • Paid time off, including vacation, holidays, shutdown
  • Company Paid Short-Term and Long-Term Disability
  • 401K Plan with company match + additional contribution
  • Relocation assistance (if eligible)

Career Growth:

  • Advancement Opportunities
  • Career Mobility
  • Education Reimbursement for Continued Learning
  • Training and Development programs

Additional Offerings:

  • Tuition Assistance & Student Loan Repayment
  • Lifestyle Account
  • Childcare Reimbursement Account
  • Elder Care Support
  • Wellbeing Program
  • Community Service and Engagement Programs
  • Product Programs

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

American Honda Motor Company, Inc.

About American Honda Motor Company, Inc.

We are Honda. A company built on dreams and the determination to make them come true. Driven by our commitment to society and the planet, our work brings joy to our customers and enhances mobility, as we work to help people everywhere expand their life’s potential. Our products, from cars and trucks, to advanced light jets and other forms of mobility, reflect our belief that the purpose of technology is to help people.

Together, we are building an inclusive culture where people feel seen and celebrated. Where associates from a variety of backgrounds can apply their unique ideas and experiences to help us create a cleaner, safer, more exciting mobile world.

You’re invited to join Honda on this journey. Your individual skills, passion, persistence, innovative mindset and challenging spirit are needed to help Honda Bring the Future.

Bring the Future at honda.com/careers

Industry
Automotive & Mobility
Company Size
10,000+ employees
Headquarters
Torrance, CA
Year Founded
Unknown
Website
honda.com
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