Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,500 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Accor has a portfolio of incomparable brands, led by more than 300,000 employees around the world.
Accor is in partnership with one of the World’s Leading Airlines to manage the Lounge Operations at Changi Airport. We are looking for a dedicated and highly organized Operations Administrator to support the smooth day‑to‑day functioning of the airport lounges. In this role, you will provide comprehensive administrative and operational support across multiple departments, ensuring accuracy in documentation, seamless coordination between teams, and efficient execution of key processes. You will play a vital role in supporting both front‑ and back‑of‑house teams, contributing to an exceptional and consistent guest experience within the lounge environment.
Key Responsibilities
Provide administrative support for daily lounge operations, including maintaining documents, trackers, SOPs, and shared folders.
Prepare operational materials such as reports, briefings, and internal communications.
Manage airport pass processes (applications, renewals, cancellations, expiry tracking) and liaise with airport authorities.
Support people administration, including roster updates, timesheet checks, leave submissions, and coordination with the People & Culture team.
Assist with general operations such as invoices, purchase requisitions, training coordination, engagement activities, and reports.
Manage certifications, ensuring timely registration and renewals for Food Hygiene and First Aid.
1–2 years of administrative or operations support experience, preferably within hospitality, aviation, or service‑oriented environments.
Familiarity with timekeeping systems, rostering tools, and administrative workflows is an advantage.
Knowledge of airport pass processes, compliance requirements, and operational logistics is beneficial.
Strong interpersonal and communication skills, with the ability to engage effectively across all stakeholder levels.
Excellent organizational and time‑management skills, with a sharp eye for detail and accuracy.
Proven ability to handle confidential and sensitive information with discretion.
Adaptable and able to multitask effectively in a fast‑paced, dynamic environment.
Our culture of inclusion welcomes everyone regardless of race, gender and background.
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
