Job Description

Under direction from the General Manager, the Operations Administrator is responsible primarily for the day-to-day operational administration of location or branch involving client reception, logistics, scheduling, purchasing, and billing.

Job Duties
• Work with operations to schedule in client appointments into the facility and coordinate changes/exceptions and other required notifications.
• Receive, investigate, and effectively resolve customer complaints based on established policies and procedures with customer satisfaction focus and appropriate escalation.
• Advise clients and potential customers of regulation requirements pertaining to collection and transportation of waste material for disposal.
• Create and maintain customer accounts, waste classification and pricing profiles within our proprietary CRM system.
• Prepare waste diversion and other reports for customers and management upon request.
• Working cohesively with facility operations staff to meet client expectations and enhance our service offerings/value proposition.
• General office administration including electronic and paper-based storage/filing.
• Assist with procurement and purchasing as required.
• Other tasks as assigned.

Requirements
• Previous environmental or related experience with knowledge of Transportation of Dangerous Goods and Ontario EPA Regulation 347 is an asset.
• Strong interpersonal skills and ability to develop and foster relationship growth in a professional setting.
• Capable of empathetic listening and conflict resolution in a fast paced and high-volume environment.
• Desire and motivation to gain knowledge about the industry in multiple facets to develop professional skills within the waste management space.
• Excellent communication skills in oral and written English.
• Strong listening, negotiation, presentation, and client facing ability.
• Ability to independently resolve problems within one’s scope of authority and understanding of when to escalate to superiors.
• Solid personal integrity and dedication.
• Ability to work without supervision.
• Overtime during certain peak seasons is required.
• Proficiency in Microsoft office suite including Word, Power Point and Outlook with emphasis on Excel.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.