Job Description

Join our TRICARE team in Prague and help us deliver high-quality support to beneficiaries across the TRICARE Overseas Program. This role is ideal for someone who enjoys administrative work, communicates clearly, and thrives in a fast-paced service environment.

About the Role

As an Operations Administrator, you will ensure timely handling of eligibility checks, benefit reviews, authorizations, and provider appointments. You’ll work with our Case management system) and source appropriate healthcare providers to make sure our members receive the care they need—quickly and with empathy.

You will be part of a supportive, international team and report to the TRICARE PRIME Team Leader.

What You Will Do

• Act as the first point of contact for new and existing authorizations
• Process authorizations in line with contractual requirements
• Use our case management systems efficiently (incl. strong typing skills)
• Source healthcare providers using our internal database
• Always maintain strict confidentiality
• Participate in team meetings and support with additional tasks as needed

What You Bring

Skills & Experience

• Previous administrative and/or customer service experience
• Strong attention to detail and ability to retrieve information quickly
• Excellent communication skills and a professional approach
• Ability to follow procedures and work cooperatively with colleagues
• Good time management, prioritization, and ability to work under pressure
• Proficiency in MS Office

Qualifications

• High school diploma or equivalent

Languages

• Excellent written and spoken English

What we offer

• International environment and meaningful work supporting global beneficiaries
• Friendly team and structured onboarding
• 5 weeks of holiday + 5 personal time off days
• Meal allowance, pension contribution, benefit card, Multisport, and more
• Modern offices in Prague - Anděl
• Permanent contract with competitive compensation

Please submit your CV in English.

You must have a valid work and residence permit for the Czech Republic.