Job Description

Responsibilities

• Provide, monitor, communicate and distribute relevant operational messages among engineer teams, customers and service partners.
• Support customer-facing activities, including customer onboarding, contract follow-up and coordination of office solution service requirements.
• Maintain customer satisfaction and collaborate with key stakeholders to improve service performance.
• Liaise with internal and external parties to ensure issues affecting the provision of IT and office solution services are resolved promptly.
• Build and maintain strong client relationships to support long-term customer engagement and service development.
• Schedule, dispatch and track daily service activities of service engineers to ensure timely service delivery.
• Monitor and optimise work schedules as situations change to maximise service level agreement attainment.

Requirements

• Diploma or above education background in Business, or Information Technology related discipline
• Proficiency in PC skills, including MS Word & Excel skills (pivot tables, VLOOKUP, etc)
• Good interpersonal, communication, and facilitation skills in customer relationship management
• Candidate with basic IT and project management knowledge is a definite advantage
• Good analytical and problem-solving skills are essential