Job Description

AWP Safety is North America’s leading traffic control and work zone safety partner, protecting the crews who build our infrastructure and the communities that rely on it. With more than 6,000 Protectors across the U.S. and Canada, we support construction, utility, municipal, and infrastructure projects with dependable traffic control services that keep people safe and keep projects moving.

Safety is Life at AWP Safety. Our people are the core of our business, and every role directly supports our mission to protect workers, drivers, and communities. Many team members start in entry-level traffic control or flagger positions, where we provide paid training, industry-leading safety practices, and opportunities to advance into leadership and operations roles.

We are a fast-growing, purpose-driven organization committed to operational excellence, customer service, and continuous improvement. If you want a career where your work truly matters—and where safety, teamwork, and development are top priorities—you belong at AWP Safety.

The Operations Administrator role will assist the Branch Manager and Operations Manager for the West Division Santa Ana Branch.

The Operations Administrator will work with managers and staff to ensure that administrative tasks are completed as needed in the organization. They take care of a variety of administrative and clerical responsibilities for an organization, such as resolving customer complaints, training employees, and assisting management. They will also make phone calls, provide customer support, and complete paperwork.

Key Responsibilities -

• Assist with end-of-month billing tasks, including matching invoices with jobs, verifying pricing and modifications for accuracy, and entering revisions provided by sales staff.
• Sending out finalized invoices to customers as needed.
• Follow up on job modifications and obtain necessary information for contract updates.
• Work closely with sales staff to address job and invoicing questions.
• Ensure accurate and timely communication regarding job details, modifications, and follow-ups.
• Provide excellent customer service by answering phones and directing calls to the appropriate departments.
• Address customer inquiries professionally and efficiently.
• Organize and maintain filing systems for documentation.
• Assist with general office tasks as needed to support overall operations.
• Support administrative tasks such as scheduling meetings, drafting correspondence, and maintaining records.
• Process invoices, receipts, and other financial documentation in coordination with the finance team.
• Serve as a point of contact for vendors, service providers, and general inquiries.
• Managing branch inventory for product sales and rental.
• Mange office supplies and keep break room stocked with coffee & supplies.
• Perform all other duties as assigned.

Qualifications

• Associate or bachelor's degree is preferred but not required.
• 1-3 years of Office administrative experience preferred.
• Proven experience in an administrative, office assistant, or similar role.
• Strong proficiency in data entry
• Exceptional attention to detail and accuracy in processing invoices and contracts.
• Excellent organizational and time-management skills.
• Strong interpersonal and communication skills.
• Ability to work collaboratively in a team-oriented environment.
• Customer-service-oriented mindset with problem-solving capabilities.
• Intermediate computer proficiency, including Microsoft Office products ( more specifically Excel) and customer relationship management systems a must.
• Commitment to adhering to and promoting safe workplace practice.
• Must maintain a current, valid driver's license and a clean driving record, free of suspension or revocation. (Any position that requires the individual to drive an AWP vehicle and/or be present at an AWP worksite for any reason is considered a safety sensitive position).

The hiring range for this position is $23 - $25 per hour

Additional Information

• Comprehensive benefits package including three medical plan options and two dental plan options, along with additional benefits such as Legal and Identity Shield, Accident, and Critical Illness coverage.
• Eligibility for benefits starts on the 1st of the month following your hire date.
• Company-paid life insurance coverage.
• Company-paid long-term disability (LTD) insurance.
• Availability of Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Participation in the 401(k) retirement plan.
• Paid Time Off (PTO) and paid holidays.

AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, age, national origin, ancestry, sex, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, protected veteran status, disability, or any other status protected by applicable federal, state, or local law.