Job Description

• The Operations Administrator is highly motivated, professional, and capable of managing the workload to support the Operations Director(s) and prioritize tasks in a fast-paced corporate environment.
• The Operations Administrator will be responsible for providing administrative support to the operations Director(s) in order to ensure that all processes are carried out efficiently and effectively. The Operations Administrator will track and manage all records, ensure company policies and procedures are followed, facilitate events & executive visits and provide superior customer service.

Duties & Responsibilites:

• Assist with team meetings, coordinate schedules, and maintain records
• Coordinate internal communications and act as liaison for management team
• Draft documents, presentations and communications on established cadence (townhall, MBR, Ops Summit)
• Troubleshoot operational problems to ensure efficient processes
• Update internal communications (Welcome Wall, Operations Sharepoint)
• Provide proactive, timely and accurate support to the team in the form of preparing various documents, reports, track, presentations etc.
• Support continuous improvement activities throughout operations when required
• Audit & track team commitments, deliverables and ensuring overall accountability
• Plan and organize Executive & New Customer Visits
• Manage office supplies (organization, procurement, and budget)
• Update and Maintain operational systems and information in an organized manner
• Lead organization & execution of employee engagement events (Summer Event, Winter Event)
• Facilitate & book travel, as required
• Support Business Transformation & Continuous improvement initiatives

Requirements & Qualifications

• Bachelor’s degree in Business Administration, Operations, or related field
• Minimum of two years of experience in an operations position
• Knowledge of computers, software applications, and database management
• Strong customer service and problem-solving skills
• Excellent verbal and written communication skills (proficiency in both French & English is required)
• Able to multitask, prioritize workload, and meet deadlines
• Strong analytical and organizational skills
• Detail-oriented and attention to accuracy
• Self-motivated and able to work independently with minimal supervision
• Thorough understanding of operations processes, policies, and procedures

Additional Information