Job Description

We are seeking a highly organized and proactive Operations Specialist to join our Operations team. This role reports directly to the EVP of Operations and provides critical support across multiple areas of the department. The ideal candidate thrives in a dynamic, fast-paced environment, demonstrates strong problem-solving skills, and is eager to take ownership of a variety of operational projects.

The Operations Specialist will serve as a key partner to the EVP of Operations, assisting with process management, project coordination, data tracking, reporting, and cross-departmental initiatives. This position offers exposure to a wide range of operational functions, including compliance, vendor management, transitions, policies and procedures, risk management, and departmental reporting.

Key Responsibilities:

• Assist the EVP of Operations with daily operational tasks, scheduling, and project management.
• Support cross-functional initiatives by coordinating with multiple departments including Compliance, Vendor Management, Transitions, IT, Risk Management, Marketing, and more.
• Prepare, analyze, and maintain operational reports and dashboards.
• Draft, edit, and format policies, procedures, communications, and other documentation.
• Conduct research and gather data to support decision-making within the Operations department.
• Serve as a point of contact for internal operational questions and support requests.
• Perform other duties as assigned by the EVP of Operations.

Qualifications:

• 2+ years of experience in residential property management
• Strong organizational, time-management, and multitasking skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook); familiarity with project management tools (Monday.com, SharePoint, or similar) is a plus.
• High attention to detail and ability to maintain confidentiality.
• Self-starter with a proactive approach to problem-solving and continuous improvement.
• Ability to work collaboratively with multiple departments and adjust to changing priorities.

Preferred Attributes:

• Experience in residential property management or similar operational environment.
• Familiarity with compliance, risk management, or vendor management processes.
• Strong analytical skills with the ability to interpret data and provide actionable insights.

Why Join Us:

• Opportunity to work closely with executive leadership and gain exposure to multiple areas of operations.
• Dynamic and collaborative work environment where ideas are valued.