Job Description
Operations Admin - Subscription Fulfillment Specialist
Who we are?
Helps clients capture, transform and manage data leading to increased field to finish efficiency and profitability.
Cansel is a unique, dynamic and fast-growing company. We want a highly motivated, service-oriented individual who isn’t afraid to take initiative. Our Subscription Fulfillment team plays a critical role in supporting and reinforcing daily operational activities globally. This position is based in the province of Quebec reporting to the Subscription Fulfillment Manager.
In this role, you will...
- Learn and develop knowledge of Cansel’s Subscription, Licensing, and Warranty processes
- Assist with process improvements to help increase efficiency and accuracy
- Follow established procedures to support daily operations
- Create and receive purchase orders (POs)
- Place product orders with Trimble
- Monitor shared mailboxes, emergency technical support chats, and CC renewals chats, delivery monitor, open orders & purchase requisitions
- Process Can-Net and RTN orders
- Issue licenses, warranties, and subscriptions using Trimble Virtual Warehouse
- Provide operational and administrative support to Sales and Technical Support teams related to subscription, licensing, and fulfillment activities
About you...
We are looking for a detail-oriented, dependable professional who thrives in an operational environment and works well both independently and as part of a team. To be successful in this Operations Admin / Fulfillment role, you will bring the following qualifications and attributes:
- Bilingual in French and English, with strong written and verbal communication skills
- Minimum of 2 years’ experience working with SAP or an equivalent ERP system in an operations or fulfillment environment
- Minimum of 2 years’ experience using Salesforce or an equivalent CRM platform
- Strong interpersonal, communication, and telephone skills
- Proven ability to deliver exceptional customer service to both external customers and internal stakeholders
- Proven ability to manage multiple tasks, prioritize workloads, and meet deadlines
- Ability to remain calm, focused, and professional in a fast-paced, high-volume environment
- High level of attention to detail and accuracy
- Highly organized, self-disciplined, and proactive in taking initiative
- Ability to build strong working relationships and collaborate effectively across teams
- Minimum of 2 years’ experience in customer service, operations administration, or fulfillment-related roles
- Strong working knowledge of Microsoft Office applications, including Word, Excel, and Outlook
- Demonstrated reliability and consistency with previous employers
Why choose us?
In addition to the strong growth culture of the company, Cansel offers:
- Competitive compensation package.
- Uncapped Commission incentives for the sales team.
- Flexible extended health and dental benefits program.
- Group Life, Short term Disability, Long Term Disability, AD&D, and Critical Illness Insurance
- Access to on-line pharmacy
- Company vehicle program for Sales Reps.
- Employee Referral Program.
- Book Club program (we will buy any book that you feel would be beneficial to assist in your professional development).
- Free access to our online courses database.
- Exclusive discount offers on shopping, sports, movies, travels and more through Perkopolis.
- Preferred rates on some gym memberships.
- Preferred rates on personal insurance.
- Generous long service reward program.
Cansel is proud to be an equal opportunity employer and of the broad diversity of its employees. All qualified applicants will receive equal consideration for employment regardless of race, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, or age.
