Job Description

Our client in the UK is looking for a highly organised, proactive Operations & Admin Coordinator to support day-to-day business operations, client coordination, and internal processes.

This role is critical in ensuring smooth execution across sales, service delivery, and customer experience, acting as the operational backbone of the business.

Key Responsibilities

Operations & Admin

• Manage and coordinate internal workflows, tasks, and documentation.
• Support operational processes across sales, onboarding, and delivery.
• Maintain internal systems, trackers, and reporting dashboards.
• Assist with scheduling, meeting coordination, and team logistics.
• Improve and streamline processes where possible.

Client & Project Coordination

• Assist with client onboarding and ongoing account administration.
• Coordinate between clients and technical teams.
• Track project progress and ensure deadlines are met.
• Prepare reports, proposals, and client documentation.

CRM & Systems Management

• Maintain and update CRM systems (e.g. HubSpot or similar).
• Ensure data accuracy across sales pipelines and customer records.
• Support sales team with admin, proposals, and follow-ups.

Finance & Basic Bookkeeping Support

• Assist with invoicing, purchase orders, and expense tracking.
• Liaise with finance team on admin-related tasks.
• Support reporting on revenue, deals, and operational metrics.

General Business Support

• Provide ad hoc support to leadership and commercial teams.
• Assist in creating presentations, documents, and SOPs.
• Help coordinate marketing or outreach initiatives where needed.

Requirements

Experience

• 3–6+ years in operations, admin, or business support roles.
• Experience in a tech, SaaS, IT services, or startup environment highly preferred.
• Experience supporting remote/international teams.

Skills

• Strong organisational and multitasking ability.
• Excellent written and verbal communication.
• High attention to detail.
• Process-driven with a proactive mindset.
• Comfortable working across multiple systems.

Tools (Preferred)

• CRM systems (e.g. HubSpot).
• Google Workspace / Microsoft Office (especially Excel).
• Project management tools (Asana, ClickUp, Monday, etc.).