This is a remote position.

Position Overview

This is a varied role for someone who takes initiative, stays organised, and enjoys helping a growing business run smoothly. The ideal candidate is reliable, detail-oriented, communicates clearly, asks questions when needed, and can help improve processes and systems as the business grows.

Key Responsibilities

• 
  Manage online and email customer enquiries promptly and professionally, following each enquiry through to resolution.
• 
  Prepare accurate customer quotations, including logistics and freight pricing, and support sales from enquiry through to order, invoicing and follow-up.
• 
  Provide bookkeeping and financial administration in Xero, including invoicing, reconciliations, payment allocation and accounts receivable support.
• 
  Maintain the Shopify website, Salesforce records, customer information and marketing databases.
• 
  Assist with marketing activity across Meta, email and the website, including content creation in Canva.
• 
  Help select, implement and improve operational systems, workflows, templates, processes and procedures.
• 
  Maintain accurate, organized business records, including documenting and tracking sales leads, customer follow-ups and outstanding operational actions.
• 
  Use initiative to identify improvements and undertake other sales, marketing, administrative and operational duties as the role develops.

Requirements

Key Skills & Experience

• 
  3+ years’ experience in
  administration, operations, sales support, customer service, or similar roles
• 
  Experience with
  Xero/bookkeeping
  and preferably
  Shopify and Salesforce
• 
  Strong
  English communication, organisation, attention to detail, and time management
• 
  Proactive, reliable, and able to
  take ownership and manage multiple priorities
• 
  Experience improving
  systems, processes, SOPs, workflows, or reporting
• 
  Comfortable working across
  sales, marketing, logistics, CRM, and cloud-based tools
• 
  Experience with
  Canva, email marketing, or Meta campaigns
  is an advantage
• 
  Willingness to learn
  freight coordination and the business’s products and industries
• 
  High standards of
  confidentiality, accuracy, and responsible use of technology and AI

Benefits