Job Description

General Description

This full-time position, under the supervision of the Senior Operations Manager, is responsible for the telephone system, handling receptionist duties, some typing and/or word-processing and other basic clerical support duties for the Bridgeton facilities.

Job Requirements (Performs other WORK-RELATED duties as assigned by immediate SUPERVISOR)

• Maintaining resident accountability outside the facility by accurately recording incoming phone calls and alerting management when contract compliance is not met.
• Answering incoming telephone calls unrelated to accountability calls and transferring to the appropriate party.
• Complete Random Accountability Calls Daily.
• Monitoring Resident movement using our T-Mobile on the Run GPS cell phone tracking system.
• Delivering information about resident accountability to the Manager of Duty.
• Recording clear, complete, accurate and concise telephone messages.
• Maintaining Resident Cell Phone Inventory.
• Operating office equipment such as a computer and facsimile.
• Participating in mandatory training and staff development sessions; and
• Performing other work-related duties as directed by the Director, Operations

Qualifications/Skill Requirements

This position requires a high school diploma (or equivalent), one year of satisfactory performance in a clerical position with similar duties in a structured office environment, and the ability to work independently with minimal supervision.

Knowledge:

• Excellent Communication Skills, both verbal and written
• Ability to handle high volume calls
• Maintain accurate of call activities
• Basic Computer Skills
• Modern office principles and protocol; Modern office equipment including computer; Microsoft office

Abilities:

• Communicate effectively with all levels in the organization.
• Project a professional image for the company; Learn and implement contract requirements regarding community corrections and accountability.
• Maintain acceptable attendance; Manage time and prioritize activities to meet the responsibilities and duties of this position.
• Provide attention to detail and follow-through; Establish and maintain working relationships with co-workers, contracting agencies, and vendors.
• Be flexible enough to meet unexpected job-related schedules; Meet contract agency clearance requirements; and execute all duties in accordance with this position description.

Education Requirements

This position requires a high school diploma or a GED (advanced office/business training preferred)